Customer Team Leader reference: 1057856

Embark on a rewarding career journey as a Customer Team Leader at Co-op, a role that offers a unique blend of leadership responsibilities, direct customer engagement, and genuine community impact. This position is ideal for individuals seeking to develop their leadership potential while contributing to a business with a rich history of social responsibility.

Advantages for Potential Candidates:

• Career Development & Support: Co-op is committed to your growth, offering dedicated support for personal development and career progression. You won't be thrown in the deep end; full, paid training is provided, ensuring you have the skills and confidence to excel.
• Exceptional Benefits Package: This role comes with an attractive array of benefits designed to support your wellbeing and financial security. These include:
  • Generous Holiday Allowance: Enjoy 36 days of holiday (pro-rata for part-time colleagues), providing an excellent work-life balance.
  • Comprehensive Pension Scheme: Benefit from a pension with up to 10% employer contributions.
  • Healthcare Support: Access to virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and consultations on nutrition and fitness.
  • Exclusive Co-op Discount: Receive a substantial 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • Financial Wellbeing Tools: Utilize Wagestream, a money management app that allows you to access a portion of your earned pay before payday.
  • Employee Assistance Program: A 24/7 employee assistance service is available for support during challenging times.
• Meaningful Work & Community Focus: Beyond the operational aspects, Co-op is deeply rooted in its communities. This role provides an opportunity to build relationships and get involved locally, supporting community initiatives and making a tangible difference.
• Flexible Working & Predictability: While shifts are varied, including early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and are accessible via your mobile, offering a degree of predictability.
• Inclusive Workplace: Co-op is dedicated to fostering diverse and inclusive teams. They welcome applications from everyone and actively support colleagues to reach their full potential. The company is also part of the Disability Confident scheme, ensuring a fair recruitment process for disabled candidates.

Key Considerations for Aspiring Candidates:

• Age Requirement: Due to the nature of authorizing age-related sales, applicants must be aged 18 or over.
• Leadership & Operational Balance: The role requires a dual focus on leading and supporting the team through coaching and supervision, as well as being hands-on with various store tasks, including stocking shelves and maintaining cleanliness. Candidates should be comfortable with this balance.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. Candidates must possess the flexibility to accommodate this schedule.
• Customer-Centricity: A genuine care for the needs of customers is paramount. The ability to deliver friendly, welcoming, and helpful service, even in challenging situations, is essential.
• Problem-Solving & Organisation: Strong organizational skills and the ability to effectively solve problems will be crucial for managing store operations, stock accuracy, and ensuring a positive customer experience.
• Commitment to Learning: A desire to learn, grow, and develop leadership skills is highly valued. This role offers a platform for continuous improvement.
• Application Process: The application involves completing two online assessments, which typically take around 20 minutes. While no CV is needed for initial application via mobile, candidates should be prepared for these assessments.

This Customer Team Leader position at Co-op presents a compelling opportunity for individuals looking to step into a leadership role within a values-driven organization. If you are passionate about people, possess strong organizational abilities, and are eager to contribute to a supportive and community-focused environment, this role could be an excellent next step in your career.