Customer Team Leader reference: 1063036

Opportunity Review: Customer Team Leader - Abingdon

This Customer Team Leader position at 39 Northcourt Road, Abingdon, presents a compelling opportunity for individuals looking to step into a leadership role within a community-focused retail environment. The role is designed for ambitious candidates who are eager to gain hands-on management experience and potentially progress towards store management.

Key Advantages for Candidates:

• Career Progression: The description explicitly states this role is "the next step toward managing your own store." This indicates a clear pathway for career advancement within the organization.
• Leadership Development: You will be leading a small team, gaining valuable experience in motivating, coaching, and supporting colleagues. This is an excellent foundation for any aspiring leader.
• Community Impact: This role is vital to the local community, offering essential services and fostering connections through community engagement and charity support. If you're looking for a role with a tangible positive impact, this is it.
• Diverse Responsibilities: The role isn't just about traditional retail. Depending on the store's needs, you could be involved with post office, bakery, online services, or home delivery, offering a dynamic and varied work experience.
• Comprehensive Benefits: Beyond the hourly rate of £13.99 for 21 hours per week (with regular overtime opportunities), candidates can expect significant perks. These include a 30% colleague discount, flexible access to earned pay, up to 10% pension contributions, and a generous pro-rata holiday allowance (36 days including bank holidays). Furthermore, access to 24/7 GP appointments and a colleague support programme underscore the commitment to employee well-being.
• Inclusive Culture: The Co-op emphasizes its commitment to diversity and inclusion, actively welcoming applications from all backgrounds and offering support for candidates with disabilities. This suggests a supportive and welcoming work environment.
• Simplified Application: The "no CV needed" approach, with easy mobile application via online assessments, removes a common barrier for entry and allows candidates to showcase their potential quickly.

Key Considerations for Candidates:

• Working Hours & Schedule: The contract is for 21 hours per week, with a specific working pattern of 2pm to 10pm, including weekends. Candidates must be comfortable with this shift structure and ensure it aligns with their personal commitments.
• Age Requirement: Due to the nature of sales in a retail environment, candidates must be aged 18 or over to be considered for this role.
• Leadership Aptitude: While formal experience in retail, merchandising, or team management is not essential, a strong passion for people and leadership is. Candidates should be able to demonstrate these qualities.
• Adaptability: The fast-paced nature of a community store and the varied responsibilities mean that adaptability and a proactive approach are key.
• Commitment to Co-op Values: This is more than just a job; it's an opportunity to join a member-owned organization with a strong sense of purpose. Candidates should be aligned with the Co-op's ethos of putting people and communities first.

In summary, this Customer Team Leader role offers a promising entry point into retail management with a reputable organization. The combination of structured career development, attractive benefits, and a focus on community engagement makes it an appealing proposition for motivated individuals seeking to make a difference and grow their career.