Customer Team Leader reference: 1058417

## Opportunity Review: Customer Team Leader at Co-op, Kyle of Lochalsh This review is designed to provide potential candidates with a comprehensive understanding of the Customer Team Leader role at Co-op in Kyle of Lochalsh, highlighting key advantages and considerations to help guide career decisions.

The Co-op is actively seeking motivated individuals to step into the role of Customer Team Leader. This position offers a fantastic opportunity for those looking to develop leadership skills within a supportive and community-focused environment. If you're passionate about delivering excellent customer service and enjoy working in a dynamic retail setting, this role could be an excellent next step in your career.

Key Advantages for Aspiring Leaders:

• Career Development & Training: Co-op places a strong emphasis on employee growth. You'll receive full, paid training and dedicated support to help you advance your career. This role is designed to nurture leadership potential, offering practical experience in coaching, supervision, and deputising for store management.
• Comprehensive Benefits Package: Beyond the competitive hourly rate of £13.99 and regular overtime opportunities, Co-op offers an impressive array of benefits. These include:
  • Generous Holiday Allowance: 36 days of holiday (pro-rata for part-time colleagues), providing excellent work-life balance.
  • Attractive Pension Scheme: With up to a 10% Co-op contribution, securing your financial future.
  • Employee Wellbeing: Access to virtual healthcare services for yourself and your family, including GP appointments, mental health support, and more. A 24/7 employee assistance service is also available.
  • Exclusive Discounts: A significant 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • Financial Support: Wagestream offers immediate access to a portion of your earned pay, providing financial flexibility.
• Meaningful Work & Community Impact: Co-op has a long-standing commitment to its members and local communities. As a Customer Team Leader, you'll contribute to this mission by building relationships and getting involved in local community initiatives.
• Supportive Work Environment: Co-op is dedicated to creating an inclusive workplace where every team member's voice is valued. They offer market-leading policies to support colleagues through significant life events.
• Flexibility & Convenience: Rotas are shared three weeks in advance and are accessible via mobile. The role also offers the convenience of mobile application without requiring a CV.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 years of age or older due to responsibilities related to authorising age-restricted sales.
• Varied Working Pattern: The role requires flexibility to work a range of shifts, including early mornings, afternoons, late evenings, and weekends. These will be discussed further during the interview process.
• Hands-On Role: While leadership is a core component, this is a hands-on position. You'll be expected to contribute to a wide range of store tasks, including restocking shelves and maintaining store cleanliness.
• Leadership & Teamwork Balance: Success in this role hinges on the ability to effectively lead, coach, and support your team, while also being a collaborative member of the shop floor.
• Problem-Solving & Adaptability: The role involves managing diligence checks, ensuring stock accuracy, and often handling challenging customer situations. Strong organisational and problem-solving skills are essential.
• Application Process: Be prepared to complete two online assessments, which should take approximately 20 minutes.

In summary, the Customer Team Leader position at Co-op in Kyle of Lochalsh presents a compelling opportunity for individuals eager to take on leadership responsibilities within a values-driven organisation. With robust training, excellent benefits, and a commitment to employee well-being, this role is well-suited for those looking to build a rewarding career in the retail sector.