Customer Team Leader reference: 1058648

## Job Review: Customer Team Leader at Co-op (Maidstone) This Customer Team Leader position at Co-op offers an exciting opportunity for individuals looking to step into a leadership role within a values-driven organisation. Situated in Maidstone, this permanent, part-time role presents a chance to blend customer service excellence with team supervision and operational oversight.

Key Advantages for Candidates:

• Career Development & Training: Co-op is committed to your growth. You'll receive full, paid training and dedicated support for your personal development and career progression. This is an excellent entry point for those looking to hone their leadership skills.
• Exceptional Benefits Package: Beyond the hourly rate of £13.99, Co-op offers a compelling benefits package. This includes a generous 36 days of holiday (pro-rata), a competitive pension with up to 10% employer contributions, access to comprehensive virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Work-Life Balance & Flexibility: While this role requires flexibility with varied shifts including early mornings, afternoons, late evenings, and weekends, the contract is for 30 hours per week with the potential for regular overtime. This offers a structured yet adaptable work schedule.
• Meaningful Work & Community Focus: Co-op's long-standing commitment to fairness and community impact provides a sense of purpose. As a Customer Team Leader, you'll contribute to creating a positive shopping experience and potentially engage in local community initiatives.
• Financial Wellbeing Tools: The inclusion of Wagestream, a money management app, offers proactive support for your financial health by allowing early access to earned wages.
• Comprehensive Wellbeing Support: Co-op demonstrates a strong commitment to employee wellbeing, offering market-leading policies for life events and a 24/7 employee assistance service.
• Inclusive Environment: Co-op actively fosters diverse teams and welcomes applications from all backgrounds. They are committed to making reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme.

Key Considerations for Candidates:

• Leadership Responsibilities: This role requires you to coach and supervise Customer Team Members, deputise for the Store Manager, and take ownership of store operations. Strong people management and problem-solving skills are essential.
• Varied Working Pattern: The need for flexible working across various shifts, including early mornings and late evenings, is a significant factor. Candidates should assess their ability to adapt to these varied schedules.
• Age Requirement: Applicants must be aged 18 or over due to the need to authorise age-related sales.
• Application Process: While a CV is not required, the application involves completing two online assessments which will take approximately 20 minutes.
• Proactive Engagement: The role involves more than just transactional customer service. You'll be expected to lead initiatives, build relationships, and contribute to the store's operational efficiency.

Guidance for Career Path:

This Customer Team Leader position is an ideal stepping stone for individuals aspiring to advance into retail management. The hands-on leadership experience, combined with Co-op's comprehensive training and development programmes, provides a solid foundation for future career growth within the organisation. If you are a motivated individual with a passion for customer service and a desire to lead and develop a team, this role offers a rewarding and supportive environment to achieve your professional goals.