Customer Team Leader reference: 1058664

This review provides an in-depth look at the Customer Team Leader opportunity at Co-op, aimed at helping potential candidates understand the role and make informed career decisions.

Customer Team Leader - An Opportunity for Growth and Community Impact

The Customer Team Leader position at Co-op presents a compelling opportunity for individuals looking to step into a leadership role within a customer-focused environment. Located in Cheadle, this permanent, part-time role (34 hours per week with regular overtime opportunities) offers a competitive hourly rate of £13.99.

Key Advantages for Aspiring Leaders:

• Career Development: Co-op is committed to colleague growth. You'll receive full, paid training and dedicated support for your personal and professional development, with clear pathways for career progression. This is an excellent stepping stone for those aspiring to store management or other leadership roles.
• Leadership Experience: This role is designed for individuals eager to coach, supervise, and mentor Customer Team Members. You'll gain valuable experience deputising for the Store Manager, handling operational responsibilities, and driving team performance.
• Comprehensive Benefits Package: Beyond a competitive salary, Co-op offers an impressive suite of benefits:
  • Generous Holiday Entitlement: 36 days of holiday (pro-rata for part-time), offering excellent work-life balance.
  • Attractive Pension Scheme: Up to 10% employer contributions to your pension.
  • Employee Wellbeing: Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more. A 24/7 employee assistance service is also available.
  • Fantastic Staff Discount: A 30% discount on all Co-op products in-store, plus discounts on other brands.
  • Financial Support: Wagestream provides access to a portion of your earned pay as needed.
• Community Focus: Co-op is deeply rooted in its communities. This role offers the chance to build relationships locally and contribute to the delivery of the local Co-op community plan, aligning with the organisation's long-standing commitment to fairness and social impact.
• Supportive Culture: You'll be joining a friendly team dedicated to customer service and fostering an inclusive environment where every voice is valued. Co-op also provides market-leading policies to support colleagues through significant life events.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 years or older due to the need to authorise age-related sales.
• Flexible Working Pattern: The role requires flexibility to work varied shifts, including early mornings, afternoons, late evenings, and weekends. Specific working patterns will be discussed at the interview stage.
• Hands-On Approach: While leadership is key, this role also involves practical, day-to-day store operations, such as re-stocking shelves and maintaining store standards. The ability to balance leading the team with hands-on tasks is essential.
• Application Process: The application process is designed to be accessible, allowing you to apply via mobile device without a CV. It includes two online assessments that take approximately 20 minutes to complete.
• Commitment to Inclusion: Co-op is dedicated to building diverse teams and fostering an inclusive workplace. They welcome applications from all backgrounds and offer reasonable adjustments to the recruitment process for candidates with disabilities, including being part of the Disability Confident scheme.

In summary, the Customer Team Leader role at Co-op is an excellent choice for individuals seeking to develop their leadership skills in a supportive and ethically-driven organisation. The combination of a strong benefits package, genuine career development opportunities, and a commitment to community impact makes this a standout position for those looking to make a positive difference.