Customer Team Leader reference: 1056708

Explore Your Leadership Potential: Customer Team Leader Opportunity at Co-op

This role presents a fantastic opportunity for individuals looking to step into a leadership position within a values-driven organization. As a Customer Team Leader at Co-op, you'll be instrumental in shaping the in-store experience, supporting your team, and contributing to a community-focused business.

Advantages for Aspiring Leaders:

• Career Development & Support: Co-op emphasizes growth. You'll receive full, paid training and dedicated support designed to help you advance your career. This is an excellent stepping stone for those aspiring to move into management roles.
• Leadership Experience: This position offers a blend of hands-on customer service and supervisory responsibilities. You'll gain valuable experience in coaching and mentoring Customer Team Members, deputising for the Store Manager, and taking ownership of store operations.
• Exceptional Benefits Package: Beyond the hourly rate, Co-op offers a comprehensive benefits package. This includes a generous 36 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% employer contributions, and immediate access to virtual healthcare services for you and your family.
• Employee Perks: Enjoy a substantial 30% discount on all Co-op products, making your everyday shopping more affordable. Additionally, access to Wagestream provides financial well-being tools and early access to earned wages.
• Commitment to Wellbeing: Co-op demonstrates a strong commitment to employee wellbeing through market-leading policies covering life events and robust support for physical, mental, and financial health.
• Flexible Working & Work-Life Balance: While shifts are varied (including early mornings, afternoons, late evenings, and weekends), rotas are shared three weeks in advance and accessible via your phone, aiding in planning and maintaining work-life balance.
• Values-Driven Environment: If you're passionate about making a positive impact, Co-op's 175-year history of fairness for members and communities offers a rewarding work environment where your contributions are valued.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 years or older due to the responsibility of authorizing age-related sales.
• Shift Flexibility: The role requires flexibility to work a variety of shifts, including early mornings, late evenings, and weekends. A detailed discussion about the specific working patterns will occur during the interview process.
• Hands-On Role: While leadership is a key component, this role also involves day-to-day store operations, such as restocking shelves and maintaining cleanliness. A willingness to "roll up your sleeves" is essential.
• Application Process: The application is designed to be mobile-friendly and does not require a CV. It involves completing two online assessments, estimated to take around 20 minutes.
• Teamwork and People Skills: Success in this role hinges on strong interpersonal skills, the ability to build positive relationships, and a genuine care for customer and colleague needs.
• Problem-Solving and Organization: You'll need to be adept at balancing team support with operational demands, demonstrating strong organizational and problem-solving capabilities.

This Customer Team Leader position at Co-op is an excellent opportunity for individuals seeking to develop their leadership skills in a supportive, benefits-rich, and community-focused environment. If you are a proactive individual with a passion for excellent customer service and team development, this role could be a significant step forward in your career path.