Customer Team Leader reference: 1058791

This review provides an overview of the Customer Team Leader opportunity at Co-op, designed to help potential candidates understand the role and make informed career decisions. We'll focus on the advantages and key considerations for aspiring leaders.

Customer Team Leader at Co-op: An Opportunity for Growth and Community Impact

The Customer Team Leader position at Co-op's South Parade, Southsea location offers a unique blend of leadership responsibilities, customer engagement, and a strong emphasis on community values. This role is ideal for individuals looking to step into a supervisory capacity within a well-established and socially conscious organisation.

Key Advantages for Candidates:

• Career Development and Training: Co-op is committed to your growth. You'll receive full, paid training from the outset, ensuring you have the skills and confidence to excel. The company also offers dedicated support for personal development and career progression, signalling a clear path for advancement.
• Generous Benefits Package: Beyond competitive pay (£13.99 per hour), the benefits are substantial. These include:
  • 36 days of holiday (pro-rata for part-time, a significant allowance for a part-time role).
  • A comprehensive pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products and 10% on other brands, offering significant savings.
  • Additional wellbeing support through services like Wagestream for financial management and a 24/7 employee assistance program.
• Meaningful Work and Community Focus: Co-op's long-standing commitment to fairness and community impact means you'll be part of an organisation that genuinely cares. You'll have opportunities to build relationships within your local community and contribute to the Co-op community plan, adding a layer of purpose to your work.
• Supportive and Inclusive Environment: Co-op strives to build diverse teams and foster an inclusive workplace where everyone's voice is valued. They are committed to making reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme.
• Flexible Work Arrangements: While the role requires flexibility across varied shifts (early mornings, afternoons, evenings, and weekends), the rotas are shared three weeks in advance and are accessible via mobile, providing good visibility for planning.

Key Considerations for Aspiring Candidates:

• Leadership and Operational Responsibilities: This role requires you to be a proactive leader. You'll be responsible for coaching and supervising Customer Team Members, deputising for the Store Manager, and ensuring the smooth operation of the store. This includes handling customer issues, managing stock, and maintaining store standards.
• Age Requirement: Due to the authorisation of age-related sales, candidates must be aged 18 or over.
• Flexibility in Working Hours: The part-time contract (16 hours per week) comes with the opportunity for regular overtime. However, the varied shift pattern, including early mornings and late evenings, requires a degree of flexibility and adaptability.
• Application Process: The application process is streamlined, allowing you to apply via mobile without a CV. It does involve completing two online assessments which take approximately 20 minutes.
• Proactive Approach: The job description highlights the need for individuals who can strike a balance between leading and hands-on work. A proactive approach to problem-solving, organisation, and a willingness to "roll up your sleeves" are essential.

The Customer Team Leader role at Co-op is more than just a job; it's an opportunity to develop leadership skills, benefit from a strong support system, and contribute to a business with a clear social conscience. If you are customer-focused, possess strong people skills, and are eager to grow within a supportive environment, this position presents a compelling next step in your career.