Customer Team Leader reference: 1058835

Review: Customer Team Leader Opportunity at The Co-operative Food, Brent Cross

This Customer Team Leader position at The Co-operative Food's new Brent Cross store presents a compelling opportunity for individuals looking to step into a leadership role within a respected and community-focused organization. Offering a blend of hands-on customer service, team supervision, and operational responsibility, this role is designed for those who are passionate about people and driven to make a positive impact.

Advantages for Potential Candidates:

• Career Growth and Development: The Co-op emphasizes dedicated support for career progression. As a Customer Team Leader, you'll receive full, paid training and ongoing support to hone your leadership capabilities. This role serves as an excellent stepping stone for those aspiring to more senior management positions within retail.
• Comprehensive Benefits Package: Candidates can expect an attractive benefits package, including a generous 36 days of holiday (pro-rata for part-time), a robust pension scheme with up to 10% employer contributions, and access to virtual healthcare services for yourself and your family. The 30% discount on all Co-op products is a significant perk for everyday savings.
• Meaningful Work and Community Focus: The Co-op's long-standing commitment to fairness and community is a core aspect of its ethos. This role offers the chance to contribute to a business that actively engages with and supports its local community, making your work more purposeful.
• Flexible Working Patterns: With part-time hours ranging from 16-30 per week plus regular overtime, this role offers flexibility that can be beneficial for those balancing work with other commitments. The varied shifts, while requiring adaptability, also provide a dynamic work environment.
• Modern Application Process: The ability to apply using a mobile device without needing a CV streamlines the initial application process, making it more accessible.
• Supportive Wellbeing Initiatives: The Co-op demonstrates a strong commitment to employee wellbeing through various initiatives, including mental health support, and market-leading policies for life events, showing they truly "take care of you."

Key Considerations for Candidates:

• Leadership and Teamwork Balance: The role requires you to effectively lead and coach your team while also being prepared to actively participate in day-to-day store operations, from restocking shelves to handling customer issues. A candidate who thrives in both leadership and hands-on environments will be well-suited.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. Candidates should be prepared for this flexibility and discuss their availability and preferences during the interview.
• Age Requirement: A key requirement is being 18 years or older, due to the responsibility of authorising age-related sales.
• Problem-Solving and Organizational Skills: Success in this role will depend on strong organizational and problem-solving abilities, particularly when deputising for the Store Manager and managing store operations.
• Commitment to Customer Service: A genuine desire to provide friendly, welcoming, and helpful service is paramount. The ability to manage challenging situations with thoughtfulness and composure will be highly valued.
• Desire for Continuous Learning: The role encourages a proactive approach to learning and development, particularly in leadership skills. Candidates who are eager to grow and adapt will find this a rewarding environment.

In summary, this Customer Team Leader position is an excellent opportunity for individuals seeking a leadership role within a value-driven retail environment. If you are a motivated individual with strong interpersonal skills, a passion for customer service, and a desire to grow your career, this role at The Co-operative Food offers substantial advantages and a supportive framework for your professional journey.