Customer Team Leader reference: 1058969

Customer Team Leader Opportunity at Co-op in Slough

Are you a driven individual with a passion for customer service and a desire to step into a leadership role? The Co-op in Slough is seeking enthusiastic Customer Team Leaders to join their dynamic team. This role offers a fantastic opportunity for those looking to develop their leadership skills, contribute to a community-focused organisation, and enjoy a rewarding benefits package.

Advantages for Potential Candidates:

• Career Growth and Development: Co-op is committed to your professional journey. You'll receive full, paid training and dedicated support to help you grow your career. This role is an excellent stepping stone into management, providing hands-on experience in coaching, supervising, and deputising for the Store Manager.
• Comprehensive Benefits Package: Beyond a competitive hourly rate of £13.99, you'll enjoy an impressive array of benefits designed to support your wellbeing. These include:
  • 36 days of holiday (pro-rata for part-time)
  • A pension scheme with up to 10% employer contributions
  • Access to virtual healthcare services for you and your family (including GP appointments, mental health support, and more)
  • A generous 30% discount on all Co-op products in-store
  • Wagestream app for flexible access to earned pay
  • A 24/7 employee assistance service
• Meaningful Work and Community Impact: Co-op's ethos is centred on fairness and community. As a Customer Team Leader, you'll play a vital role in delivering friendly and thoughtful service, building relationships within your local community, and supporting the delivery of local Co-op community plans.
• Supportive Work Environment: You'll be joining a friendly team with a focus on fostering an inclusive culture where everyone's voice is valued. Co-op also offers market-leading policies to support colleagues through significant life events.
• Flexibility: While the contract is permanent and part-time (7-37 hours per week with regular overtime opportunities), the working pattern offers varied shifts, including early mornings, afternoons, late evenings, and weekends. Specific shift patterns will be discussed at interview, allowing for a degree of flexibility.
• Convenient Application Process: You can now apply for this role using your mobile device, with no CV required, making the initial application quick and accessible.

Key Considerations for Your Career Path:

• Leadership Potential: This role is ideal for individuals who are ready to take on responsibility, coach and mentor team members, and deputise in the absence of the Store Manager. You'll be expected to lead by example in delivering excellent customer service and operational efficiency.
• Customer Focus: A genuine care for the needs of customers and members is paramount. You'll be on the front line, ensuring a positive shopping experience and handling situations with thoughtfulness and professionalism.
• Teamwork and Collaboration: While leadership is key, the ability to balance leading with supporting your team and contributing to daily tasks is essential. Building positive relationships with both colleagues and customers will be a significant part of your success.
• Adaptability and Problem-Solving: The role involves a wide range of responsibilities, from stocking shelves to managing diligence checks and resolving issues. Strong organisational and problem-solving skills are crucial for success.
• Shift Flexibility: The varied shift patterns, including early mornings and late evenings, require a degree of flexibility. Rotas are shared three weeks in advance and accessible on your phone, offering some predictability.
• Age Requirement: Please note that candidates must be aged 18 or over due to the authorisation of age-related sales.

This Customer Team Leader position at Co-op in Slough presents a compelling opportunity for individuals looking to make a tangible impact, develop leadership capabilities, and enjoy a comprehensive benefits package within a values-driven organisation. If you are customer-centric, a natural leader, and seeking a role that offers both challenge and reward, this could be the perfect next step in your career.