Customer Team Leader reference: 1059340

Are you an aspiring leader looking to make a tangible impact within a respected community-focused organization? The Co-op is actively seeking motivated individuals for their Customer Team Leader position at their Upshire Road, Waltham Abbey location. This role offers a fantastic opportunity for career growth, blending hands-on customer service with vital supervisory responsibilities.

Key Advantages for Candidates:

• Structured Career Development: The Co-op is committed to your professional growth. You'll receive full, paid training and dedicated support to help you advance within the company. This role is an excellent stepping stone for those aiming for management positions.
• Exceptional Benefits Package: Beyond a competitive hourly rate of £13.99, the Co-op offers a comprehensive suite of benefits designed to support your wellbeing. These include a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, virtual healthcare services for you and your family, and an impressive 30% discount on all Co-op products.
• Work-Life Balance and Flexibility: While this is a part-time contract of 16 hours per week, the opportunity for regular overtime is available. The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, allow for flexibility. Rotas are shared three weeks in advance and are accessible via your mobile device, aiding in planning.
• Meaningful Work and Community Involvement: As a Customer Team Leader, you'll be at the forefront of providing excellent customer service and contributing to the store's smooth operation. You'll also have the chance to engage with and support your local community, aligning with the Co-op's long-standing commitment to fairness and community well-being.
• Inclusive and Supportive Environment: The Co-op champions diversity and inclusion. They are committed to creating an environment where everyone feels valued and can reach their full potential. They also offer robust support for employee well-being, including provisions for life events and mental health resources.
• Convenient Application Process: You can apply for this role directly from your mobile device, and no CV is required, streamlining the initial application.

Key Considerations for Aspiring Candidates:

• Leadership and Teamwork: This role requires you to lead, coach, and supervise Customer Team Members. The ability to effectively delegate, motivate, and foster an inclusive team culture is crucial. You'll also need to be a strong individual contributor, ready to "roll up your sleeves" on the shop floor.
• Age Requirement: Candidates must be aged 18 or over due to the need to authorize age-related sales.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. While this offers flexibility, candidates should be prepared to work across these times, with specific details discussed at the interview.
• Problem-Solving and Adaptability: You'll be responsible for managing a range of tasks, from stocking shelves to cleaning and handling challenging customer situations. Strong organizational and problem-solving skills, coupled with adaptability, are essential.
• Commitment to Learning: A genuine desire to learn, grow, and develop your leadership capabilities will be highly beneficial in this role and for your future career path within the Co-op.

The Customer Team Leader position at Co-op offers a rewarding career path for individuals who are passionate about customer service, enjoy leading others, and want to be part of a company with strong ethical values and a commitment to its employees and communities. If you are looking for a role that offers personal development, excellent benefits, and a chance to make a positive difference, this opportunity is well worth exploring.