Customer Team Leader reference: 1059430

This review offers insights into the Customer Team Leader position at Co-op, located at 11-19 Junction Road, Archway, Highgate, London, N19 5QT. This role presents a compelling opportunity for individuals seeking to develop their leadership skills within a community-focused organisation that prioritises colleague well-being.

Key Advantages for Aspiring Leaders:

• Career Development & Training: Co-op offers comprehensive, fully paid training to equip you with the necessary skills. Beyond initial training, there's a commitment to dedicated support for your personal development and career progression, making this a valuable stepping stone for those aiming for leadership roles.
• Leadership Experience: As a Customer Team Leader, you'll gain hands-on experience in coaching and supervising a team, deputising for the Store Manager, and taking ownership of store operations. This is an excellent opportunity to hone your management and problem-solving abilities.
• Work-Life Balance & Benefits: While this is a part-time role (20 hours per week plus regular overtime), the attractive salary of £15.24 per hour (including London allowance), coupled with a generous 36 days of holiday (pro-rata), makes it a well-compensated position. The comprehensive benefits package, including a pension with significant employer contributions, virtual healthcare, and a substantial staff discount, underscores Co-op's commitment to its employees' well-being.
• Community Impact: Co-op's long-standing commitment to its communities is a core aspect of its ethos. This role offers the chance to be an active participant in delivering local community plans, aligning your work with meaningful social impact.
• Flexibility & Modern Application: The role requires flexibility in working varied shifts, including afternoons, late evenings, and weekends. The ability to apply via a mobile device without needing a CV streamlines the initial application process.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 years or older due to the responsibilities of authorising age-related sales.
• Shift Flexibility: The working pattern involves varied shifts, including store closing times and weekends. Candidates should be comfortable with this flexibility and discuss their availability during the interview process.
• Hands-On Role: This is not solely a supervisory position. The role requires a willingness to actively participate in all store operations, including customer service, restocking, and maintaining store cleanliness. A balance between leadership and practical, hands-on work is essential.
• Problem-Solving & People Skills: Success in this role hinges on strong people skills, the ability to build positive relationships, and effective organisational and problem-solving capabilities. A genuine care for customer needs is paramount.
• Commitment to Learning: A desire to learn, grow, and develop leadership skills is a key attribute sought by Co-op for this position.

In summary, the Customer Team Leader role at Co-op is an exceptional opportunity for individuals looking to advance their careers in retail leadership. It offers a supportive environment, valuable training, a robust benefits package, and the chance to contribute to a company with a strong ethical foundation and community focus. Candidates who are adaptable, people-oriented, and eager to develop their leadership potential will find this role particularly rewarding.