Customer Team Leader reference: 1059562

Unlock Your Leadership Potential: A Review of the Customer Team Leader Opportunity at Co-op

Are you looking for a role where you can make a tangible difference, develop your leadership skills, and be part of a company with strong community values? The Customer Team Leader position at Co-op presents a compelling opportunity for individuals seeking to advance their careers in a supportive and engaging environment. This review aims to provide prospective candidates with a clear understanding of the role's advantages and key considerations, guiding you in your career path.

The Advantages of Joining Co-op as a Customer Team Leader:

• Career Development & Support: Co-op is committed to your growth. You'll receive full, paid training and dedicated support to help you build your leadership capabilities. This role is an excellent stepping stone for those aspiring to move into management roles.
• Generous Benefits Package: Beyond competitive pay, Co-op offers an impressive array of benefits designed to support your well-being. This includes a substantial 36 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
• Employee Discount: Enjoy a fantastic 30% discount on all Co-op products in-store, plus discounts on other brands, offering significant savings.
• Work-Life Integration Tools: The role offers flexibility with part-time hours (24-30 per week plus regular overtime) and a range of shifts. Furthermore, the Wagestream app allows you access to a portion of your earned pay before payday, promoting financial well-being. Rotas are shared three weeks in advance and are accessible on your mobile, aiding in planning.
• Meaningful Work & Community Focus: Co-op has a long-standing history of serving its members and communities. As a Customer Team Leader, you'll contribute to this by delivering excellent customer service, supporting your local community plan, and fostering an inclusive culture within your team.
• Inclusive Culture: Co-op is dedicated to building diverse teams and fostering an inclusive workplace where everyone feels valued and can reach their full potential. They welcome applications from all backgrounds and offer reasonable adjustments throughout the recruitment process.

Key Considerations for Aspiring Candidates:

• Leadership & Hands-On Approach: This role requires a balance between leading and supporting your team, and actively contributing to the day-to-day operations. You'll be coaching Customer Team Members, deputising for the Store Manager, and also getting involved in tasks like re-stocking and store maintenance. A willingness to roll up your sleeves is essential.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings (from 5:45 am), afternoons, late evenings (until 11:15 pm), and weekends. Candidates must be comfortable with this flexibility, with specific arrangements to be discussed at the interview.
• Age Requirement: Due to the need to authorise age-related sales, candidates must be aged 18 or over.
• Customer-Centricity: A genuine care for customer needs is paramount. You'll be expected to provide friendly, welcoming, and helpful service, often managing challenging situations.
• Application Process: The application process is designed to be accessible, allowing you to apply using your mobile device without needing a CV. It includes two online assessments, which take approximately 20 minutes to complete.

The Customer Team Leader role at Co-op is more than just a job; it's an opportunity to grow, contribute to a business with a strong ethical foundation, and be part of a supportive team. If you are an enthusiastic individual with a passion for people and a desire to lead, this role could be the perfect next step in your career journey.