Customer Service Advisor - Manchester

Barclays Customer Service Advisor Opportunity: A Career in Customer Care

For individuals passionate about delivering exceptional customer experiences, Barclays presents a compelling opportunity to join their Retail Banking team as a Customer Service Advisor. This role is more than just a job; it's a chance to embark on a fulfilling career path within a renowned financial institution, where your dedication to helping people can truly make a difference.

Who You'll Be Supporting:

You will be the friendly and knowledgeable first point of contact for Barclays' Retail Banking customers, primarily handling inquiries and providing support over the phone. Whether your experience stems from customer service, retail, hospitality, or any customer-facing role, your empathy and commitment will be highly valued.

Key Advantages for Candidates:

• Meaningful Impact: Directly contribute to customer satisfaction and build positive relationships with every interaction.
• Career Growth: Barclays emphasizes long-term career development, offering comprehensive training and ongoing support to help you succeed and advance within the company.
• Competitive Compensation & Benefits: Receive a competitive starting salary of £26,500, complemented by a robust core benefits package including a pension plan, private medical insurance, life insurance, and income protection.
• Flexible Working: Post-training, enjoy the benefits of hybrid working, allowing you to balance your work and personal life by splitting your time between home and the office.
• Supportive Environment: Join a collaborative Customer Care team where you'll receive full training and the support needed to thrive.

Key Considerations for Your Career Path:

This role is ideal for individuals who are:

• Customer-Centric: Possess a genuine desire to help and a natural ability to connect with people.
• Problem-Solvers: Eager to find resolutions for customer queries and issues efficiently and effectively.
• Adaptable Learners: Open to learning new systems and processes, and willing to embrace technological advancements.
• Team Players: Ready to collaborate with colleagues and internal stakeholders to achieve shared goals.
• Committed to Excellence: Upholding the Barclays values of Respect, Integrity, Service, Excellence, and Stewardship.

The role involves working a shift pattern between 7 am and 11 pm, which will include some weekends. While the initial focus is on providing exceptional service and resolving customer needs, the "Analyst Expectations" section also hints at potential pathways for growth into roles that involve specialist advice, process ownership, and potentially leadership responsibilities. This indicates a structured approach to career progression for those who demonstrate initiative and a commitment to developing their skills.

Barclays is looking for individuals who are not only adept at handling customer interactions but also understand the broader impact of their work on the bank's objectives. This opportunity offers a stable and supportive environment for you to build a lasting career in the financial services sector.