Customer Service Advisor - Manchester

Embark on a Rewarding Career in Customer Service with Barclays

Are you a compassionate and dedicated individual with a passion for helping others? Barclays is seeking enthusiastic Customer Service Advisors to join our dynamic team, playing a pivotal role in shaping exceptional experiences for our retail banking customers. This opportunity is ideal for those with a background in customer-facing roles, including retail, hospitality, and any field where you've honed your skills in supporting and assisting people.

As a Customer Service Advisor, you will be the welcoming voice of Barclays, providing guidance and support over the phone. Your empathy and commitment to service will be instrumental in resolving customer queries, issues, and requests efficiently and personally, utilizing a range of communication channels.

Key Advantages for Candidates:

• Meaningful Impact: Directly contribute to making a real difference in the daily lives of Barclays customers.
• Career Growth: Barclays is committed to offering more than just a job; they are offering a pathway for your professional development and a long-term career.
• Comprehensive Training: Receive full training and ongoing support from a collaborative team to ensure your success.
• Competitive Compensation & Benefits: Start with a competitive salary of £26,500 and a robust benefits package including a pension plan, private medical insurance, life insurance, and income protection.
• Hybrid Working: Enjoy the flexibility of hybrid working arrangements after completing your initial training, allowing for a healthy work-life balance.
• Collaborative Environment: Work alongside a supportive and collaborative team dedicated to shared success.

Key Considerations for Your Career Path:

• Shift Flexibility: The role operates on a shift pattern between 7 am and 11 pm, which includes some weekend work. Candidates should be comfortable with this schedule.
• Adaptability & Problem-Solving: You'll be expected to resolve a variety of customer queries and issues, requiring strong problem-solving skills and the ability to adapt to different situations.
• Digital Proficiency: The role involves collaborating across multiple digital channels, and there's an expectation to contribute to enhancing the bank's digital capabilities.
• Teamwork & Stakeholder Engagement: Success in this role involves close collaboration with internal stakeholders, including sales, operational, and risk management teams, to ensure client needs are met.
• Adherence to Regulations: A strong understanding of and adherence to regulatory requirements and internal policies is paramount.
• Personal Development: Whether you thrive as an individual contributor managing your own workload and processes, or potentially move into a leadership role, Barclays fosters an environment for continuous learning and development. The LEAD behaviours (Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others) are central to leadership expectations.
• Barclays Values & Mindset: Embrace and embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive, which form the foundation of how colleagues are expected to behave.

This Customer Service Advisor position at Barclays offers a fantastic opportunity to build a fulfilling career within a respected financial institution. If you are driven by a desire to provide exceptional service and are eager to grow professionally, we encourage you to explore this exciting prospect.