Customer Team Leader reference: 1059894

This is an exciting opportunity for aspiring leaders looking to make a tangible impact within their local community. The Customer Team Leader role at Co-op offers a blend of hands-on operational tasks and crucial leadership responsibilities, making it an ideal stepping stone for those keen on developing their retail management skills.

Advantages for Candidates:

• Career Development: Co-op is committed to your growth. You'll receive full, paid training and dedicated support to help you progress your career. This role provides a strong foundation for future leadership positions.
• Attractive Benefits Package: Beyond a competitive hourly rate of £13.99 (for a 30-hour week with regular overtime opportunities), successful candidates will enjoy significant perks. These include:
  • Generous Holiday Entitlement: 36 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance.
  • Comprehensive Health & Wellbeing: Access to virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and fitness consultations.
  • Financial Wellbeing: A pension scheme with a substantial up to 10% Co-op contribution and access to "Stream," a money management app allowing you to access a percentage of your pay as you earn it.
  • Employee Discount: A fantastic 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
• Meaningful Work: Co-op's long-standing commitment to fairness, community, and ethical practices means you'll be part of an organisation with a purpose that goes beyond just retail. You'll contribute to community initiatives and uphold these values.
• Inclusive Environment: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds and offering support for those with disabilities.
• Modern Application Process: The ability to apply directly from a mobile device without needing a CV streamlines the initial application phase.

Key Considerations for Candidates:

• Age Requirement: You must be 18 or over due to the responsibilities of authorising age-related sales.
• Flexible Working Pattern: The role requires flexibility with varied shifts, including early mornings, afternoons, late evenings, and weekends. Specific rotas are shared three weeks in advance and are accessible via mobile. Be prepared to discuss your availability during the interview process.
• Leadership & Hands-On Balance: This role demands the ability to both lead and support your team while also being prepared to get involved in day-to-day operational tasks like re-stocking and store maintenance.
• Customer Focus: A genuine care for customer needs and the ability to provide friendly, helpful, and thoughtful service are paramount.
• Problem-Solving: Strong organisational and problem-solving skills are essential for managing store operations and addressing customer and team challenges.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, estimated to take around 20 minutes.

For those seeking a role that offers practical leadership experience, a supportive work environment, and a commitment to employee wellbeing and community impact, this Customer Team Leader position at Co-op presents a compelling career opportunity.