Customer Team Leader reference: 1061504

This opportunity for a Customer Team Leader at Co-op presents a compelling prospect for individuals seeking to step into a leadership role within a values-driven organization. Located at 2B Elcho Road, Longniddry, EH32, this part-time position offers 25 hours per week with the potential for regular overtime, making it an attractive option for those balancing work with other commitments.

Key Advantages for Aspiring Candidates:

• Career Development and Support: Co-op is committed to the growth of its employees. You'll receive dedicated support for your personal development and career progression, including full, paid training from day one. This is an excellent environment for individuals looking to build foundational leadership skills.
• Attractive Benefits Package: Beyond competitive pay (£13.99 per hour), Co-op offers a comprehensive benefits package. This includes a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. A significant 30% discount on all Co-op products is also a notable perk.
• Meaningful Work and Community Focus: As a Customer Team Leader, you'll be instrumental in providing friendly and thoughtful service, contributing to a positive customer experience. Co-op's long-standing commitment to fairness and community engagement means your role will have a tangible impact beyond the store's operations.
• Flexibility and Work-Life Balance: While the role requires flexibility across varied shifts, including early mornings, afternoons, late evenings, and weekends, the part-time nature and potential for overtime can allow for a more adaptable work schedule. Rotas are shared three weeks in advance and are accessible via mobile, aiding in planning.
• Inclusive and Supportive Culture: Co-op actively fosters an inclusive workplace, celebrating diversity and offering support for colleagues through various life events with market-leading policies. This commitment extends to being a Disability Confident employer, welcoming applications from all individuals.
• Streamlined Application Process: For those prioritizing ease of application, the ability to apply via mobile device without a CV is a significant advantage.

Key Considerations for Your Career Path:

• Leadership Responsibilities: This role requires you to actively coach and supervise Customer Team Members, deputise for the Store Manager, and take ownership of managing the store. If you are eager to develop your leadership capabilities, this is a prime opportunity.
• Operational Duties: Beyond leadership, the role involves hands-on operational tasks such as re-stocking shelves, cleaning, and ensuring store safety and legality. Candidates should be prepared to contribute to all aspects of store functioning.
• Age Requirement: A key requirement for this position is being aged 18 or over, due to the need to authorize age-related sales.
• Shift Adaptability: The working pattern involves varied shifts. Candidates should assess their comfort and ability to work across early mornings, afternoons, late evenings, and weekends to ensure a good fit.
• Problem-Solving and People Skills: Success in this role hinges on strong organizational and problem-solving skills, coupled with excellent people skills to build positive relationships with both customers and colleagues.

This Customer Team Leader role at Co-op offers a robust platform for individuals looking to advance their careers in retail leadership. The combination of practical experience, comprehensive benefits, and a supportive, community-focused environment makes it a noteworthy opportunity for personal and professional growth.