Customer Team Member reference: 1061551

We are pleased to review the Customer Team Member position at Co-op, located at Wolseley Close Ford, Plymouth, PL2 3BY. This role offers an hourly pay of £12.60 for 16 hours per week, with the potential for regular overtime and a permanent, part-time contract. This presents a valuable opportunity for individuals seeking flexible employment within a community-focused organization.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op offers an impressive array of benefits, including 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contribution, and crucial virtual healthcare services for employees and their families. The substantial 30% discount on Co-op products is another significant perk.
• Career Development and Training: The position includes full, paid training, ensuring candidates are well-equipped for their responsibilities. Co-op also emphasizes personal development and career progression, providing a supportive environment for growth.
• Work-Life Balance and Flexibility: While the role requires varied shifts, including early mornings, afternoons, late evenings, and weekends, the fact that rotas are shared three weeks in advance and accessible via mobile offers a degree of predictability. The part-time nature of the contract also caters to those seeking to balance work with other commitments.
• Community and Values-Driven Organization: Co-op's long-standing commitment to fairness, community support, and colleague well-being is a significant draw for many. The opportunity to actively participate in community events adds a meaningful dimension to the role.
• Employee Well-being: Beyond the standard benefits, Co-op prioritizes employee well-being with extensive support for physical, mental, and financial health, including market-leading policies for life events.
• Accessible Application Process: The ability to apply using a mobile device without a CV simplifies the initial application stage, making it more accessible.

Key Considerations for Candidates:

• Shift Flexibility: Candidates must be comfortable with a varied working pattern that includes early mornings, late evenings, and weekends. This requires a degree of adaptability and strong time management skills.
• Customer Service Focus: The role is fundamentally about providing excellent customer service. Individuals who thrive on direct interaction and enjoy helping others will find this aspect particularly rewarding.
• Teamwork and Problem-Solving: The position involves working collaboratively with a team to ensure a positive customer experience and efficient store operations. A proactive and problem-solving attitude is essential.
• Physical Demands: While not explicitly detailed, customer team member roles often involve standing for extended periods, stocking shelves, and general store upkeep, which may require a moderate level of physical activity.
• Application Process: Prospective candidates should be prepared to complete two online assessments, which typically take around 20 minutes, as part of the application.

Overall, the Customer Team Member role at Co-op presents a compelling opportunity for individuals seeking a stable, part-time position with excellent benefits, robust support for personal and professional development, and a chance to contribute to a values-driven organization. The flexibility in working hours and the emphasis on employee well-being make this a role worth serious consideration for those looking to build a career in customer-facing environments.