Customer Team Member reference: 1062781

Join the Co-op Family as a Customer Team Member in Plymouth!

Are you a people-person looking for a role that offers flexibility, excellent benefits, and the opportunity to contribute to your community? This Customer Team Member position at Co-op in Wolseley Close Ford, Plymouth, presents a fantastic opportunity for individuals seeking a rewarding career in a values-driven organisation.

What the Role Entails:

As a Customer Team Member, you'll be at the heart of the Co-op experience. Your responsibilities will be diverse and engaging, focusing on delivering exceptional service to customers. This includes:

• Providing Friendly and Thoughtful Service: Engaging with customers, answering queries, promoting Co-op products and Membership, and ensuring a positive shopping experience from start to finish.
• Team Collaboration: Working closely with colleagues to resolve customer issues and create a supportive and efficient store environment.
• Maintaining Store Standards: Ensuring shelves are well-stocked, accurate pricing and dates are displayed, and the store is clean and safe, including promptly addressing spillages.
• Product & Service Support: Assisting with the introduction of new products and services, sharing knowledge and experiences with your team to foster a learning environment.
• Community Engagement: Participating in local community activities and events, further embedding Co-op within its local area.

Key Advantages for Candidates:

This role offers a compelling package of benefits and opportunities that can significantly enhance your career and personal well-being:

• Competitive Pay and Hours: Earning £12.60 per hour, with 16 hours per week plus regular opportunities for overtime, this role offers a stable income. The permanent contract provides job security.
• Exceptional Benefits Package: Co-op is renowned for its commitment to its colleagues. You'll receive:
  • Generous Holiday Entitlement: 31 days of holiday (including bank holidays, pro-rata for part-time).
  • Comprehensive Pension Scheme: With up to 10% employer contributions, securing your financial future.
  • Virtual Healthcare: Access to virtual GP appointments, eye care, mental health support, and nutrition/fitness consultations for you and your family.
  • Significant Employee Discount: Enjoy a 30% discount on all Co-op products in-store, plus 10% off other brands.
  • Financial Wellbeing: Access to Stream, a money management app to draw a percentage of your earned pay as you go.
  • Employee Assistance: A 24/7 service offering confidential support.
• Full Paid Training and Development: Co-op invests in its people. You'll receive comprehensive, paid training to equip you with the skills needed for the role, with dedicated support for your personal development and career progression.
• Work-Life Balance Support: With rotas shared three weeks in advance and accessible on your phone, you can plan your life effectively.
• Values-Driven Organisation: Co-op has a rich history of fairness and community focus. As a colleague, you'll be part of an organisation that genuinely cares for its people and the communities it serves, offering market-leading policies for life events.
• Inclusive Workplace: Co-op actively builds diverse and inclusive teams and is committed to creating a welcoming environment for all, including support for candidates with disabilities.

Key Considerations for Your Career Path:

This role is ideally suited for individuals who possess:

• A Genuine Passion for Customer Service: If you find satisfaction in helping others and providing a positive experience, this is the role for you.
• Excellent Interpersonal Skills: The ability to build rapport with customers and colleagues is crucial.
• Adaptability and Problem-Solving Skills: A positive outlook on change and the ability to find solutions will be highly valued.
• Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. This flexibility is key to the role's structure.

The application process is streamlined, allowing you to apply easily via mobile devices. Be prepared to complete two online assessments, which should take approximately 20 minutes. This is an excellent opportunity to join a reputable organisation that prioritises its colleagues and communities. If you are looking for a role that offers more than just a job, and contributes positively to your personal and professional growth, this Customer Team Member position at Co-op is definitely worth considering.