Apprentice Customer Service Advisor (Plymouth Contact Centre, Plymouth, United Kingdom)

Explore a Promising Career Launchpad with EE: Customer Service Apprenticeship in Plymouth

Are you seeking an exciting opportunity to embark on a rewarding career path where your potential for growth is truly valued? EE, a leading telecommunications company, is offering a fantastic full-time, permanent Customer Service Apprenticeship at their Plymouth location. This role is more than just a job; it's a structured pathway to developing valuable skills, gaining recognized qualifications, and enjoying substantial benefits.

What Makes This Opportunity Stand Out?

This apprenticeship is designed to provide a robust foundation for your career. Here's what you can expect:

• Lucrative Starting Salary & Progression: Begin your journey with a competitive annual salary of £21,620, with a clear trajectory to increase to £25,684 upon successful completion of your apprenticeship. This demonstrates EE's commitment to rewarding your development and performance.
• Nationally Recognized Qualification: Upon completing the 15-month apprenticeship, you will earn an NVQ Level 2 in Customer Service. This is a valuable asset that will enhance your employability and open doors to future opportunities within the customer service sector and beyond.
• Exceptional Employee Benefits: EE truly looks after its team. Enjoy significant discounts on your mobile and broadband packages, starting at an incredibly affordable £10 per month. Furthermore, you'll benefit from substantial discounts on a wide range of tech products, including smartwatches, speakers, TVs, and gaming consoles, as well as subscriptions.
• Generous Friends & Family Perks: Extend the benefits of your EE employment by sharing exclusive discount codes with your friends and family, making them part of your success.
• Dedicated Career Development: EE is deeply invested in your professional growth. They offer comprehensive support to help you shape and advance your career according to your aspirations.
• Health and Wellbeing Support: Your well-being is a priority, with access to a private Online GP service available 24/7 for both you and your immediate family.

Your Role: Making a Difference, One Call at a Time

As a Customer Service Apprentice at EE, you will be at the forefront of customer interaction. Your primary responsibility will be to connect with customers over the phone, providing assistance with a range of queries, from billing inquiries to technical support. This role is about:

• Problem Solving: Developing your ability to listen attentively, understand customer needs, and find effective solutions.
• Relationship Building: Cultivating strong rapport with customers, ensuring they feel heard and valued.
• Delivering Excellence: Consistently providing a high standard of customer service that reflects positively on the EE brand.

The apprenticeship program is structured to ensure your success. You will receive dedicated support throughout your 15-month NVQ Level 2 in Customer Service journey, including a full study day each week, guidance from a qualified college tutor, and additional coaching to build your confidence and expertise.

Why Choose EE for Your Career Start?

EE fosters an environment where ambition and a positive attitude are paramount. You don't need prior experience; your willingness to learn and a friendly, engaging personality are the key ingredients.

• Comprehensive Training: EE provides all the necessary training, equipping you with the skills and knowledge required to excel.
• A Supportive Community: Become part of a larger team where you'll make friends, acquire new skills, and build self-assurance daily.
• Inclusivity and Belonging: EE champions an inclusive culture, welcoming individuals from all backgrounds. Everyone is valued and has a place here.

If you're ready to take the first step towards a fulfilling and dynamic career, EE in Plymouth offers the perfect platform. Apply now and begin building your future with a company that invests in your potential.