Customer Team Member reference: 1058011

Opportunity Review: Customer Team Member at The Co-operative Food (Oldham)

This review offers an in-depth look at the Customer Team Member position at The Co-operative Food in Oldham, OL9 0RG, designed to help prospective candidates understand the role and its potential benefits for their career development.

About the Role:

The Co-operative Food is seeking enthusiastic Customer Team Members to join their friendly team. This role is fundamental to delivering excellent customer service, both on the shop floor and at the tills. Key responsibilities include assisting customers, maintaining stock levels, ensuring store standards are met, and contributing to a positive shopping experience. The position is permanent and part-time, offering 16 hours per week with the possibility of regular overtime. A key requirement is the flexibility to work varied shifts, including early mornings, afternoons, late evenings, and weekends. Applicants must be aged 18 or over due to shift timings.

Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers an attractive benefits package designed to support colleagues' well-being. This includes a generous 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% employer contribution, and access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
• Significant Staff Discount: Employees benefit from an impressive 30% discount on all Co-op products in-store, a substantial saving for everyday shopping. Additionally, there are 10% discounts on other brands.
• Financial Well-being Support: The inclusion of Wagestream, a money management app, allows employees to access a percentage of their earned pay before payday, providing valuable financial flexibility.
• Career Development and Training: Co-op provides full, paid training and dedicated support for your personal development and career progression. This is a fantastic opportunity for individuals looking to gain new skills and build a foundation for future growth within the retail sector.
• Supportive Work Environment: Co-op emphasizes a supportive and inclusive workplace culture. Colleagues are encouraged to work together, and the organization is committed to supporting colleagues through life events with market-leading policies. An employee assistance service is available 24/7 for additional support.
• Work-Life Balance Support: Rotas are shared three weeks in advance and accessible on your mobile phone, aiding in better planning and work-life balance.
• Community Focus: The role offers the chance to support your local community by getting involved in various activities and events, aligning with Co-op's long-standing commitment to community well-being.
• Simplified Application Process: The application process is designed for ease, allowing candidates to apply via mobile devices without the need for a CV.

Key Considerations for Candidates:

• Shift Flexibility: The role requires adaptability to a varied shift pattern, which includes early mornings, late evenings, and weekends. This is a crucial factor to consider when assessing how the role aligns with your personal commitments.
• Age Requirement: Due to the nature of the shift times (before 6 am or after 10 pm), applicants must be 18 years of age or over.
• Core Responsibilities: While customer service is paramount, the role also involves essential operational tasks such as restocking shelves and maintaining store cleanliness. Candidates should be comfortable with a variety of duties.
• Application Assessments: The application process includes two online assessments that take approximately 20 minutes to complete.
• Inclusivity and Diversity: Co-op is committed to building diverse teams and welcomes applications from all backgrounds. They actively support candidates with disabilities through their application process and are part of the Disability Confident scheme, guaranteeing an interview for disabled candidates who meet the minimum criteria.

Career Path Guidance:

This Customer Team Member position is an excellent entry point into the retail industry and offers significant potential for personal and professional growth within The Co-operative Food. The comprehensive training provided equips individuals with foundational retail skills, customer service excellence, and operational knowledge. For those who excel in this role, opportunities for advancement within store management or other departments within the Co-op organization may become available. The emphasis on well-being and continuous development suggests a supportive environment for building a long-term career.

This role is ideal for individuals who possess a genuine care for customers, strong interpersonal skills, and a positive, adaptable attitude. If you are looking for a role with a strong ethical backbone, excellent benefits, and opportunities for growth, this position at The Co-operative Food in Oldham is definitely worth considering.