Customer Team Member reference: 1058458

This opportunity for a Customer Team Member at Co-op in Kingston Upon Thames presents a compelling option for individuals seeking a part-time role with a strong focus on customer service and community engagement. Co-op's commitment to its values and employee well-being makes this role more than just a job; it's an invitation to be part of a supportive and ethical organization.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Beyond a competitive hourly rate of £13.85 (including London allowance), Co-op offers an exceptional benefits package. This includes a generous 31 days of holiday, a substantial pension contribution of up to 10% from the employer, and access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
• Significant Employee Discount: A standout benefit is the 30% discount on all Co-op products in-store, alongside a 10% discount on other brands. This offers tangible savings and encourages familiarity with the products you'll be supporting.
• Focus on Well-being and Support: Co-op champions a supportive environment. Colleagues benefit from resources for physical, mental, and financial well-being, including market-leading policies for life events such as bereavement, pregnancy loss, and fertility treatments. The inclusion of Wagestream, a money management app, further enhances financial flexibility.
• Paid Training and Development: You will receive full, paid training, ensuring you're equipped with the skills needed to succeed. The role also emphasizes personal development and career progression, offering dedicated support to help you grow.
• Work-Life Balance Considerations: While requiring flexibility in shifts, including early mornings, late evenings, and weekends, Co-op provides advance rotas shared three weeks ahead and accessible via mobile. This can aid in planning and managing your personal commitments.
• Community Impact: This role offers the chance to actively support your local community through various activities and events, aligning with Co-op's deep-rooted commitment to social responsibility.
• Inclusive and Accessible Application: Co-op actively promotes diversity and inclusion. The application process is accessible via mobile without the need for a CV, and the organization is committed to making reasonable adjustments for candidates with disabilities.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the nature of some shifts, which can fall before 6 am or after 10 pm.
• Shift Flexibility: The role requires a degree of flexibility to work varied shifts, including early mornings, afternoons, late evenings, and weekends. While rotas are provided in advance, adaptability will be key to successfully fulfilling the 8-hour per week contract plus regular overtime.
• Varied Responsibilities: The Customer Team Member role encompasses a broad range of tasks, from till operations and customer service to restocking shelves, ensuring product quality, and maintaining store cleanliness. Candidates should be comfortable with both direct customer interaction and hands-on operational duties.
• Application Process: The application involves completing two online assessments, which should take approximately 20 minutes.

Career Path Guidance:

This Customer Team Member position is an excellent starting point for individuals looking to build a career in customer-facing roles. The emphasis on service, teamwork, and operational knowledge provides a solid foundation. Co-op's commitment to development suggests potential pathways for advancement within the retail sector, possibly into supervisory or management roles. The diverse responsibilities offer opportunities to hone transferable skills such as communication, problem-solving, and time management, all of which are highly valued across various industries.

For those who thrive in a supportive environment, enjoy interacting with people, and are motivated by contributing to a business with strong ethical values, this role offers a rewarding and stable opportunity.