Customer Team Member reference: 1058422

This review offers a detailed look at the Customer Team Member position at the Co-op in High Street, Royston, Barnsley. It's designed to provide potential candidates with a comprehensive understanding of the role, highlighting its advantages and key considerations to help guide career development.

The Opportunity: Customer Team Member at Co-op

The Co-op is seeking dedicated individuals to join their team as Customer Team Members. This permanent, part-time role offers 16 hours per week with the possibility of regular overtime, making it a flexible option for those seeking supplementary income or a role that can be balanced with other commitments. The pay rate is £12.60 per hour.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op offers an impressive range of benefits, including 31 days of holiday (pro-rata for part-time colleagues), a pension scheme with up to 10% employer contributions, and valuable access to virtual healthcare services for employees and their families.
• Employee Discount: Enjoy a generous 30% discount on all Co-op products in-store, plus an additional 10% discount on other brands, offering significant savings.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, allows employees to access a portion of their earned pay before payday, providing immediate financial flexibility.
• Career Development and Training: Full, paid training is provided, alongside dedicated support for personal development and career progression. This indicates a commitment to nurturing employee growth within the organisation.
• Work-Life Balance Support: Co-op demonstrates a commitment to supporting colleagues through various life events with market-leading policies, and offers a 24/7 employee assistance service for holistic wellbeing support.
• Community Focus: The role encourages involvement in local community activities and events, aligning with the Co-op’s core values.
• Inclusive Environment: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds and providing support for reasonable adjustments during the recruitment process.
• Predictable Scheduling: Rotas are shared three weeks in advance and are accessible via mobile, offering greater predictability for planning.

Key Considerations for Candidates:

• Shift Flexibility: The role requires a degree of flexibility with working hours, encompassing early mornings (from 4 am), afternoons, late evenings (until store closing), and weekends. Specific shift patterns will be discussed at the interview stage.
• Age Requirement: Applicants must be 18 years or over due to the nature of shifts that may fall outside of 6 am to 10 pm.
• Varied Responsibilities: Beyond customer service and till operations, the role involves a wide range of tasks including working in the in-store bakery, restocking shelves, cleaning, and ensuring store safety and compliance (e.g., checking prices, dates, and temperatures).
• Application Process: While no CV is needed for initial application and it can be completed via mobile, candidates will be required to complete two online assessments, taking approximately 20 minutes.
• Commitment to the Role: Success in this position requires a genuine care for customers, strong people skills, a positive attitude towards change and problem-solving, and the ability to work collaboratively within a team.

This Customer Team Member position at the Co-op presents a compelling opportunity for individuals seeking a role with excellent benefits, a supportive work environment, and a chance to contribute positively to their local community. The emphasis on employee wellbeing and development makes it an attractive prospect for those looking to build a stable career in retail.