Customer Team Member reference: 1058568

This review aims to provide potential candidates with a comprehensive understanding of the Customer Team Member opportunity at Co-op, highlighting its advantages and key considerations for career growth.

Customer Team Member at Co-op: An Engaging Opportunity with Strong Benefits

Co-op is actively seeking dedicated Customer Team Members to join their team at the Cuxton, Rochester location. This permanent, part-time role offers a competitive hourly rate of £12.60 and a contract of 12 hours per week, with the potential for regular overtime. The specified working pattern is 2pm-6pm, including weekends, with additional availability to be discussed at the interview stage.

A significant advantage of this role is the provision of full, paid training. This ensures that all candidates, regardless of prior experience, will be equipped with the necessary skills to excel. The application process is also designed to be accessible, allowing candidates to apply using their mobile device without the need for a CV.

Key Advantages for Candidates:

• Exceptional Benefits Package: Co-op is renowned for its commitment to its colleagues. Upon joining, you can expect:
  • 31 days of holiday (pro-rata for part-time colleagues)
  • A pension scheme with up to 10% employer contributions
  • Virtual healthcare services for you and your family, including GP appointments, mental health support, and more
  • A generous 30% discount on all Co-op products in-store, plus 10% discounts on other brands
  • Access to Wagestream, a money management app enabling early access to a portion of your earned pay
  • A 24/7 employee assistance service for comprehensive support
• Focus on Wellbeing: Co-op prioritizes the physical, mental, and financial wellbeing of its employees. They offer market-leading policies to support colleagues through significant life events, demonstrating a genuine commitment to their staff.
• Career Development and Support: The role includes dedicated support for personal development and career progression, further enhanced by the provision of full, paid training. Rotas are shared three weeks in advance and are accessible via mobile, promoting work-life balance.
• Community Engagement: You'll have the opportunity to support your local community by getting involved in various activities and events, aligning with Co-op's long-standing commitment to community betterment.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams. They welcome applications from all backgrounds and are committed to making reasonable adjustments throughout the recruitment process for candidates with disabilities.

Key Considerations for Your Career Path:

• Customer-Centric Role: The core of this position involves providing friendly and thoughtful service to customers. Candidates with a genuine care for the needs of customers and strong people skills will thrive.
• Teamwork and Collaboration: Success in this role depends on working effectively with colleagues to solve customer issues and improve the overall store experience.
• Versatile Store Operations: Beyond customer service, you will be involved in a range of store duties, including stocking shelves, maintaining pricing and dates, and ensuring a clean and safe environment. A positive approach to change and problem-solving is essential.
• Flexible Working: The role requires flexibility to work a range of shifts within the specified hours, including weekends. Openness to discussing additional availability at the interview stage is beneficial.
• Structured Application Process: While convenient for mobile users, the application process includes two online assessments that take approximately 20 minutes to complete.

This Customer Team Member position at Co-op presents a fantastic opportunity for individuals seeking a role that offers strong benefits, a supportive work environment, and the chance to contribute to their local community. If you are a people-person with a proactive attitude and a desire for a role that values your wellbeing and development, this could be an excellent step in your career journey.