Christmas Customer Assistant - Food - Bluewater

Opportunity Review: Customer Service Associate with Unsocial Hours Premium

Are you a dedicated individual with a passion for delivering exceptional customer experiences? This role offers a unique opportunity to become a vital part of a forward-thinking retail environment, actively contributing to a company committed to innovation and customer satisfaction.

Key Advantages for Candidates:

• Premium Compensation for Unsocial Hours: This position offers a £3 per hour premium for all hours worked between 10:00 PM and 6:00 AM. This provides a significant financial incentive for candidates comfortable with overnight shifts.
• Impactful Customer-Centric Role: You will be at the forefront of customer interaction, directly influencing the shopping experience. This role is ideal for individuals who thrive on making customers feel valued and are motivated to champion products.
• Career Development in a Dynamic Retailer: The company is at the forefront of transforming the retail industry, embracing a greener, faster, and more inspiring digital future. Joining now means being part of exciting changes and having the chance to make an immediate impact.
• Supportive and Inclusive Environment: The organization is dedicated to an active Inclusion, Diversity, and Equal Opportunities Policy. They are committed to providing a fair and transparent recruitment process and are happy to discuss flexible working arrangements to meet individual needs.
• Comprehensive Training: You will receive training to effectively utilize digital tools and communication channels, ensuring you are equipped to deliver excellent service in all situations.
• Product Expertise Development: The role encourages building expert product knowledge, enabling you to confidently recommend and sell products and services.

Key Considerations for Candidates:

• Working Pattern: The core working hours are Sunday and Tuesday from 8:00 PM to 2:30 AM. Candidates must be comfortable with these specific evening and overnight shifts.
• Age Requirement: Due to health and safety regulations, applicants must be 18 years of age or older.
• Peak Season Commitment: During the weeks commencing December 14th and December 21st, successful candidates will be expected to work up to full-time hours. This requires flexibility and a commitment to supporting operational needs during a busy period.
• Proactive Engagement: Success in this role hinges on your ability to proactively engage with customers, understand their needs, and offer solutions. It’s not just about completing tasks but about building relationships and delivering remarkable service.
• Adaptability and Problem-Solving: The retail environment can be dynamic. Candidates should be adaptable to changing situations and able to manage their workload efficiently.

This Customer Service Associate position offers a compelling opportunity for driven individuals seeking to grow their careers in a progressive retail setting. If you are passionate about customer service, comfortable with unsocial hours, and eager to contribute to a company at the cutting edge of retail, this role could be an excellent fit for your career path.