Customer Team Member reference: 1058550

This review provides an in-depth look at the Customer Team Member position at Co-op, located at Brook House Site, 386 Shooters Hill, London, SE18 4LP. We aim to guide potential candidates by highlighting the advantages and key considerations for this role, helping you make informed decisions about your career path.

The Opportunity: Customer Team Member

Co-op is seeking dedicated individuals to join their team as Customer Team Members. This role offers a competitive hourly rate of £13.85 (including London allowance) and is a permanent, part-time position working 16 hours per week, with the possibility of regular overtime. The working pattern is from 2pm to 11pm, including weekends, with specific details to be discussed at the interview. A significant advantage is the inclusion of working in the in-store bakery, adding variety to your daily tasks.

Co-op emphasizes a supportive approach to employment, offering full, paid training and a streamlined application process that allows you to apply via mobile device without needing a CV. Please note that due to the shift patterns, applicants must be aged 18 or over.

Key Advantages for Candidates

This role at Co-op presents a wealth of benefits designed to support your well-being and career growth:

• Generous Benefits Package:
  • 31 days of holiday (pro-rata for part-time colleagues), providing ample time for rest and personal pursuits.
  • Pension scheme with up to 10% Co-op contribution, a significant benefit for long-term financial planning.
  • Virtual healthcare services for you and your family, including GP appointments, mental health support, and more.
  • 30% discount on all Co-op products in-store, plus 10% discounts on other brands, offering substantial savings.
  • Wagestream: Access a percentage of your earned pay as you earn it, providing financial flexibility.
  • 24/7 employee assistance service for confidential support.
• Supportive Work Environment: Co-op prides itself on a supportive culture that prioritizes colleague well-being, offering market-leading policies for life events and comprehensive support for physical, mental, and financial health.
• Career Development: You will receive full, paid training and dedicated support for your personal development and career progression, indicating a commitment to helping you grow within the company.
• Work-Life Balance & Transparency: Rotas are shared three weeks in advance and are accessible on your phone, allowing for better personal planning.
• Community Focus: As an organization with a strong community ethos, you'll have opportunities to get involved in local activities and events.
• Inclusive Workplace: Co-op is committed to building diverse teams and celebrates differences, striving to create an inclusive environment where everyone can thrive. They actively welcome applications from all backgrounds and offer support for candidates with disabilities.

Key Considerations for Candidates

To help you determine if this role aligns with your career aspirations, consider the following:

• Shift Pattern: The working pattern is 2pm to 11pm, including weekends. This requires flexibility and may be a key factor in your personal scheduling.
• Physical Demands: The role involves a range of tasks, including customer service on tills and the shop floor, re-stocking shelves, and cleaning. A willingness to perform these varied duties is essential.
• Customer-Centric Approach: A genuine care for customer needs and excellent people skills are fundamental. You will be the face of Co-op for many customers, requiring a friendly and helpful demeanor.
• Adaptability: The role suits individuals with a positive approach to change and problem-solving, as you'll be involved in introducing new products and services and helping colleagues adapt.
• Application Process: While the mobile application process is convenient, be prepared to complete two online assessments totaling approximately 20 minutes.
• Age Requirement: Due to the working hours, candidates must be 18 years or older.

Who You'll Be

Co-op is looking for individuals who possess:

• A genuine passion for serving customers.
• Strong interpersonal skills for building positive relationships.
• A proactive and adaptable mindset towards challenges and changes.
• The ability to work flexibly within the defined shift patterns.

If you are seeking a role within a supportive, values-driven organization that offers tangible benefits and opportunities for growth, this Customer Team Member position at Co-op could be an excellent next step in your career journey.