Customer Team Member reference: 1058694

Unlocking Opportunities: A Review of the Customer Team Member Role at Co-op

This review offers insights into the Customer Team Member position at Co-op, located at 311 Lower Addiscombe Road, Addiscombe, Croydon. We aim to highlight the advantages and key considerations for prospective candidates, providing guidance for those looking to advance their careers.

About the Role

As a Customer Team Member, you will be an integral part of a friendly and dedicated team focused on delivering exceptional customer service. This role is situated within an in-store bakery environment, demanding a proactive approach to customer interaction, till operations, and general store upkeep. Key responsibilities include providing friendly and thoughtful service, collaborating with colleagues, ensuring store safety and compliance, supporting new product launches, and engaging with the local community.

Key Advantages for Candidates:

• Generous Benefits Package: Co-op offers an attractive array of benefits, including 31 days of holiday (pro-rata for part-time roles), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Employee Discounts: Enjoy a significant 30% discount on all Co-op products in-store, plus additional 10% discounts on other brands.
• Financial Wellbeing: The inclusion of Wagestream, a money management app, provides early access to earned pay, supporting financial flexibility.
• Comprehensive Training and Development: Co-op provides full, paid training and dedicated support for your personal development, fostering career progression within the organization.
• Work-Life Balance Support: Rotas are shared three weeks in advance and accessible via mobile, promoting better planning. Market-leading policies are in place to support colleagues through life events.
• Inclusive Workplace: Co-op is committed to building diverse teams and fostering an inclusive environment where all colleagues can thrive. They actively welcome applications from all backgrounds and are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.
• Community Engagement: The role offers opportunities to support local community activities and events, aligning with Co-op's long-standing commitment to fairness and community well-being.

Key Considerations for Candidates:

• Working Hours and Pattern: This is a part-time position requiring 12 hours per week with the possibility of regular overtime. The working pattern involves varied shifts, including afternoons, late evenings (store closing), and weekends, which will be discussed at the interview.
• Age Requirement: Applicants must be 18 years or older due to the potential for working before 6 am or after 10 pm.
• Application Process: While no CV is needed and applications can be made via mobile, candidates will be required to complete two online assessments, estimated to take around 20 minutes.
• Flexibility: A flexible approach to working a range of different shifts is essential for this role.
• In-Store Bakery Focus: A significant aspect of this role involves working in the in-store bakery, so an interest or aptitude in this area would be beneficial.

This Customer Team Member role at Co-op presents a fantastic opportunity for individuals seeking a supportive work environment with excellent benefits and a commitment to employee well-being. For those who are customer-focused, team-oriented, and adaptable, this position offers a solid foundation for a rewarding career path within a values-driven organization.