Customer Team Member Opportunity at Co-op (Hackney)

Are you a proactive individual with a passion for customer service and community engagement? This Customer Team Member role at Co-op in Hackney presents a fantastic opportunity to join a dynamic team and contribute to a values-driven organization. With a focus on providing exceptional service and supporting your local community, this position offers a blend of hands-on work and customer interaction.

Key Advantages for Candidates:

• Competitive Pay & Benefits: Earn £13.85 per hour, inclusive of a London allowance. Beyond the hourly rate, Co-op offers an impressive benefits package, including 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contributions, and a substantial 30% discount on all Co-op products.
• Work-Life Balance & Flexibility: This is a permanent, part-time role offering 20 hours per week with the potential for regular overtime. The working pattern is Friday, Saturday, and Sunday, from 06:00 to 14:00, which is ideal for those seeking a structured schedule and the ability to manage personal commitments.
• Comprehensive Training & Development: Co-op provides full, paid training, ensuring you are well-equipped for all aspects of the role, including working in the in-store bakery. There's a clear commitment to personal development and career progression, supported by dedicated resources.
• Focus on Wellbeing: Co-op places a strong emphasis on employee wellbeing. You'll have access to virtual healthcare services for yourself and your family, including GP appointments, mental health support, and more. The Wagestream app allows for early access to earned pay, and there's a 24/7 employee assistance service.
• Community Impact: This role goes beyond transactional customer service. You'll have the opportunity to support your local community by getting involved in various activities and events, aligning with Co-op's long-standing commitment to making a positive impact.
• Inclusive Environment: Co-op is dedicated to building diverse teams and fostering an inclusive workplace where everyone can thrive. They welcome applications from all backgrounds and are committed to supporting candidates with disabilities through reasonable adjustments and the Disability Confident scheme.
• Modern Application Process: The ability to apply using a mobile device with no CV needed simplifies the initial application, making the opportunity accessible to a wider range of candidates.

Key Considerations for Your Career Path:

• Early Morning Starts: The role requires working from 06:00 on weekend mornings. Candidates must be aged 18 or over due to these early start times.
• Hands-On Responsibilities: While customer service is central, the role involves a variety of tasks, including stocking shelves, cleaning, and working in the bakery. A willingness to be hands-on and adaptable is essential.
• Team Collaboration: Success in this role depends on effective teamwork. You'll need strong interpersonal skills to support colleagues and collaboratively solve customer needs.
• Adaptability to Change: Co-op embraces new products and services. A positive attitude towards change and a proactive approach to learning and sharing experiences will be beneficial.
• Application Assessments: Be prepared to complete two short online assessments as part of the application process, which typically take around 20 minutes.

This Customer Team Member position at Co-op is more than just a job; it's an opportunity to be part of a supportive team, contribute to your community, and benefit from a company that truly values its employees. If you are looking for a role that offers stability, excellent benefits, and a chance to make a difference, this could be the perfect next step in your career.