Customer Team Member reference: 1058595

This review offers a detailed look at the Customer Team Member opportunity at Co-op, providing valuable insights for potential candidates considering this role.

Customer Team Member at Co-op: A Pathway to Community and Career Growth

Co-op is seeking dedicated individuals to join their team as Customer Team Members at their Millstone PH location in Penyffordd. This is a part-time, permanent position offering 12 hours per week with the potential for regular overtime, making it an attractive option for those seeking flexible work with stability. The role requires a commitment to varied shifts, including early mornings, afternoons, late evenings, and weekends, providing a dynamic work environment.

Key Advantages for Candidates:

• Generous Benefits Package: Beyond the competitive pay of £12.60 per hour, successful candidates will enjoy a comprehensive benefits package. This includes a substantial 31 days of holiday (pro-rata for part-time colleagues), a robust pension scheme with up to a 10% Co-op contribution, and exclusive access to virtual healthcare services for yourself and your family.
• Employee Discount: A significant perk is the 30% discount on all Co-op products in-store, along with 10% discounts on many other brands. This offers considerable savings for everyday needs.
• Financial Wellbeing Tools: The inclusion of Wagestream, a money management app, provides employees with access to a percentage of their earned pay before payday, offering valuable financial flexibility.
• Comprehensive Support: Co-op emphasizes colleague wellbeing, offering a 24/7 employee assistance service and market-leading policies to support through various life events.
• Career Development: Co-op provides full, paid training and dedicated support for personal development. This commitment suggests opportunities for growth within the organization.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible on mobile devices, facilitating better planning and work-life integration. A Cycle-to-Work scheme is also available, promoting sustainable commuting.
• Inclusive Culture: Co-op actively fosters an inclusive workplace, celebrating diversity and welcoming applications from all backgrounds. They are committed to making reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme.

Key Considerations for Your Career Path:

• Age Requirement: Applicants must be aged 18 or over due to the nature of the shifts, which can involve working before 6 am or after 10 pm.
• Shift Flexibility: The role requires a willingness to work varied shifts. While specific schedules are discussed at the interview, candidates should be prepared for a flexible approach to working hours.
• Customer-Centric Role: The core of this position is providing excellent customer service. This involves being friendly, thoughtful, and actively engaging with customers to enhance their shopping experience.
• Teamwork and Problem-Solving: You will be an integral part of a team, working collaboratively to support colleagues and resolve customer issues. A positive approach to problem-solving and adapting to change is essential.
• Operational Responsibilities: Beyond customer interaction, the role involves maintaining store standards, including stocking shelves, ensuring product accuracy, and cleanliness.
• Application Process: The application process is designed to be accessible via mobile devices and does not require a CV. It includes two online assessments that take approximately 20 minutes to complete.

The Customer Team Member position at Co-op presents a compelling opportunity for individuals who are passionate about customer service, community engagement, and who value a supportive and inclusive work environment. The comprehensive benefits and commitment to employee wellbeing make this role a strong consideration for those looking to build a stable career with a company that prioritizes its people.