Customer Team Member reference: 1059187

Customer Team Member Opportunity at Co-op in Tring

This is an exciting opportunity for individuals looking to join a well-established organisation with a strong community focus. The Customer Team Member role at Co-op in Tring offers a chance to develop valuable customer service skills while contributing to a supportive and friendly team environment. For those seeking part-time work with the potential for additional hours and comprehensive benefits, this position warrants serious consideration.

Key Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op stands out with its generous employee benefits. Successful candidates will enjoy 31 days of holiday (pro-rata for part-time), a substantial pension scheme with up to 10% employer contribution, and immediate access to virtual healthcare services for themselves and their families.
• Significant Employee Discount: A notable perk is the 30% discount on all Co-op products, with an additional 10% off other brands. This provides tangible savings for everyday shopping.
• Paid Training and Career Support: The role includes full, paid training, ensuring you have the skills and knowledge necessary to succeed. Co-op also emphasizes personal development and career progression, offering dedicated support to help you grow within the organisation.
• Financial Wellbeing Tools: The inclusion of Wagestream, a money management app, allows employees to access a portion of their earned pay as needed, offering a flexible approach to financial management.
• Commitment to Employee Wellbeing: Co-op demonstrates a strong commitment to the wellbeing of its colleagues, offering support for physical, mental, and financial health, along with supportive policies for significant life events.
• Flexible Working with Predictable Rotas: While shifts are varied and include early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and accessible via mobile, allowing for better personal planning. The contract is for 16 hours per week with regular overtime opportunities, providing a solid base with potential for increased hours.
• Inclusive and Community-Oriented Culture: Co-op's long-standing commitment to fairness and community involvement is reflected in its workplace culture. They actively seek to build diverse teams and create inclusive environments where all colleagues can thrive.
• Accessible Application Process: The ability to apply using a mobile device without the need for a CV streamlines the initial application, making it more accessible.

Key Considerations for Your Career Path:

• Shift Flexibility: The working pattern involves varied shifts, including store opening and closing times, as well as weekends. Candidates should be prepared for this flexibility and discuss their availability during the interview process.
• Varied Responsibilities: As a Customer Team Member, you will be involved in a range of duties beyond till operation. This includes customer service on the shop floor, restocking shelves, maintaining store cleanliness, and potentially assisting with new product introductions. This offers a well-rounded experience, but requires an adaptable approach.
• Customer-Centric Mindset: A genuine care for customer needs and excellent people skills are essential. The role involves building positive relationships and ensuring a great shopping experience for every customer.
• Problem-Solving and Adaptability: The ability to approach change and problem-solving positively is valued. This role may involve adapting to new procedures, assisting colleagues, and resolving customer queries efficiently.
• Part-Time with Overtime Potential: While the core contract is 16 hours per week, the mention of "regular overtime" suggests opportunities to increase working hours. Candidates should clarify their expectations regarding overtime frequency and availability during the interview.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a role with excellent benefits, a supportive work environment, and the chance to contribute to a respected community-focused organisation. It is particularly well-suited for those who value flexibility, possess strong interpersonal skills, and are eager to develop their retail and customer service expertise.