Customer Team Member reference: 1059521

## Opportunity Review: Customer Team Member at Co-op, White Lane, Sheffield

This review provides a professional overview of the Customer Team Member position at Co-op's White Lane, Gleadless, Sheffield location. Our aim is to help prospective candidates understand the advantages and key considerations of this role, guiding them in their career development.

The Role: A Foundation in Customer Service and Community

Co-op is seeking dedicated Customer Team Members to join their friendly and customer-focused team. This role offers a stable, permanent part-time position of 12 hours per week, with the added benefit of regular overtime opportunities. The pay rate is competitive at £12.60 per hour. You'll be at the forefront of the customer experience, providing excellent service on the tills and shop floor, while also contributing to the smooth running of the store through essential tasks like stocking shelves and maintaining cleanliness. This position is ideal for individuals who are passionate about customer service and enjoy being part of a supportive team environment.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers an impressive array of benefits that extend beyond the standard. This includes a generous 31 days of holiday (pro-rata for part-time), a strong pension scheme with up to 10% Co-op contribution, and access to virtual healthcare services for you and your family.
• Significant Staff Discount: Enjoy a substantial 30% discount on all Co-op products in-store, plus an additional 10% discount on other brands. This offers tangible savings for your everyday needs.
• Focus on Wellbeing: Co-op places a high priority on the wellbeing of its colleagues. You'll receive support for your physical, mental, and financial health, alongside market-leading policies designed to assist with significant life events.
• Paid Training and Development: Full, paid training is provided, ensuring you have the skills and knowledge to excel in your role. The company is also committed to supporting your personal development and career progression.
• Flexible Working with Predictable Rotas: While shifts are varied to cover store opening and closing times, including weekends, rotas are shared three weeks in advance and accessible via your mobile device, offering a degree of predictability for your planning.
• Community Engagement: This role offers the chance to get involved in local community activities and events, aligning with Co-op's strong community-focused ethos.
• Easy Application Process: The ability to apply using your mobile device with no CV required significantly streamlines the initial application process.

Key Considerations for Your Career Path:

• Shift Flexibility: The working pattern includes early mornings, afternoons, late evenings, and weekends. Candidates should be comfortable with a varied schedule and discuss their availability during the interview to ensure a good fit.
• Customer-Centric Approach: The core of this role is providing friendly and thoughtful service. A genuine care for customer needs and excellent people skills are essential for success and building positive relationships.
• Adaptability and Problem-Solving: You'll be expected to embrace change and contribute to problem-solving within the team. A positive and proactive attitude is highly valued.
• Part-Time Hours: While overtime is available, the core contract is for 12 hours per week. Candidates seeking a full-time role may need to consider this or explore other opportunities within the organization.
• Inclusive Workplace: Co-op is committed to building diverse and inclusive teams. If you have a disability, they are committed to making reasonable adjustments to the recruitment process.

Why Consider This Opportunity?

The Customer Team Member position at Co-op offers a fantastic entry point into a company with a rich history and a strong ethical foundation. The combination of a supportive work environment, comprehensive benefits, and a commitment to colleague wellbeing makes this a compelling opportunity for individuals looking to build a career in customer service and contribute to their local community. If you possess a genuine passion for helping others, a positive attitude, and the flexibility to adapt to varied shifts, this role could be an excellent step in your professional journey.