Customer Team Member reference: 1061853

This review offers a comprehensive look at the Customer Team Member opportunity at Co-op, designed to help prospective candidates understand the role and its potential career benefits.

Customer Team Member at Co-op: An Opportunity to Serve and Grow

The Customer Team Member position at Co-op presents a dynamic and community-focused role for individuals passionate about customer service and teamwork. Located at 2-4 Grange View Road, Rotherham, S61 2AG, this part-time, permanent contract offers 16 hours per week with the potential for regular overtime, providing a stable foundation for your career.

Advantages for Potential Candidates:

• Valuable Training and Development: Co-op provides full, paid training, ensuring you are well-equipped to excel. This commitment extends to dedicated support for your personal development and career progression, making this role an excellent starting point or a valuable addition to your experience.
• Exceptional Benefits Package: As a Co-op colleague, you'll enjoy a host of impressive benefits. These include 31 days of holiday (pro-rata for part-time roles), a generous pension scheme with up to 10% Co-op contribution, and access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more. A standout benefit is the substantial 30% discount on all Co-op products in-store, plus additional discounts on other brands.
• Employee Wellbeing Focus: Co-op is dedicated to the wellbeing of its employees. You'll receive support for your physical, mental, and financial health, including access to Stream, a money management app allowing you to access a percentage of your pay as you earn it, and a 24/7 employee assistance service. They also offer market-leading policies to support colleagues through significant life events.
• Community Engagement: This role offers the chance to actively support your local community by getting involved in various activities and events, fostering a sense of belonging and purpose.
• Flexible Working with Predictability: While the working pattern includes varied shifts covering early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and are accessible via mobile, allowing for better personal planning.
• Inclusive Environment: Co-op is committed to building diverse and inclusive teams. They welcome applications from all backgrounds and are a proud participant in the Disability Confident scheme, offering interviews to candidates who meet the minimum criteria and providing support for any adjustments needed during the recruitment process.
• Simplified Application Process: You can apply using your mobile device, and a CV is not required, making the initial application process accessible and straightforward.

Key Considerations for Your Career Path:

• Age Requirement: Please note that applicants must be aged 18 or over due to the potential for early morning or late evening shifts, or other business-related needs.
• Shift Flexibility: The role requires flexibility to work a range of shifts, including early mornings (from 5:45 am), late evenings (up to 10 pm), and weekends. The specific working pattern will be discussed during the interview.
• Core Responsibilities: The role involves a variety of tasks, including providing excellent customer service at the tills and on the shop floor, working in the in-store bakery, re-stocking shelves, maintaining cleanliness, and ensuring store safety and legal compliance (e.g., pricing, dates, temperatures).
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which should take approximately 20 minutes.

For candidates seeking a role that combines customer interaction, community involvement, and strong employee support, this Customer Team Member position at Co-op offers a rewarding opportunity to develop your skills and contribute to a respected organization.