Customer Team Member reference: 1060612

Discover a Rewarding Role as a Customer Team Member at Co-op, Balham

Are you seeking a customer-facing role where you can genuinely make a difference and benefit from a supportive and inclusive workplace? The Co-op at 193 Balham High Road, Balham, SW12 9BE, is looking for dedicated Customer Team Members to join their vibrant team. This part-time, permanent position offers a competitive hourly rate of £13.85 (including London allowance) and is contracted for 12 hours per week, with opportunities for regular overtime.

This role is more than just a job; it’s an opportunity to be part of a company with a rich history of community focus and a commitment to its colleagues' well-being. If you're looking to develop your skills in a dynamic retail environment and contribute to a business that prioritises fairness and support, this could be the perfect next step in your career.

Key Advantages for Candidates:

• Attractive Compensation and Benefits: Earn a solid hourly wage of £13.85, with the potential for additional overtime earnings. Beyond the pay, Co-op offers an exceptional benefits package. This includes a generous 31 days of holiday (pro-rata for part-time), a compelling pension scheme with up to 10% employer contribution, and access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
• Significant Staff Discount: Enjoy a substantial 30% discount on all Co-op products in-store, alongside 10% discounts on other brands, making your grocery shopping more affordable.
• Comprehensive Training and Development: Co-op provides full, paid training, ensuring you have the skills and knowledge to excel. This role is ideal for individuals looking to gain experience in customer service, till operations, stock management, and even in-store bakery duties.
• Commitment to Well-being: Co-op is dedicated to supporting its colleagues' physical, mental, and financial well-being. You'll have access to resources like Stream, a money management app, and a 24/7 employee assistance service. They also offer market-leading policies for life events, demonstrating a genuine care for their team.
• Flexible Working and Predictable Rotas: While shifts are varied, including early mornings, afternoons, late evenings, and weekends, you can expect rotas to be shared three weeks in advance and accessible via your mobile, allowing for better work-life balance planning.
• Inclusive and Supportive Culture: Co-op is committed to building diverse teams and creating an inclusive workplace where everyone can thrive. They celebrate differences and actively encourage applications from all backgrounds.
• Simplified Application Process: You can apply using your mobile device with no CV required, making the initial application process straightforward and accessible.

Key Considerations for Your Career Path:

• Shift Flexibility: The role requires flexibility to work a variety of shifts, including early mornings (store opening), late evenings (until 11 pm), and weekends. This is essential for ensuring continuous store coverage and providing excellent customer service throughout the operating hours. Discussing your availability during the interview process is key.
• Age Requirement: As the role may involve working before 6 am or after 10 pm, applicants must be aged 18 or over.
• Varied Responsibilities: Beyond till and shop floor duties, you will be involved in tasks such as working in the in-store bakery, re-stocking shelves, and maintaining store cleanliness. This offers a well-rounded retail experience.
• Community Engagement: A unique aspect of this role is the opportunity to support your local community by getting involved in various activities and events. This can be a rewarding element for those who value community connection.
• Proactive Problem-Solving: The ideal candidate will have a positive approach to change and problem-solving, demonstrating initiative and a willingness to learn and adapt.
• Online Assessments: Be prepared to complete two online assessments as part of the application process, which should take approximately 20 minutes.

This Customer Team Member position at Co-op offers a fantastic opportunity for individuals who are passionate about customer service, enjoy working as part of a team, and are looking for a role within a company that truly values its employees and their communities. If you meet the age requirement and are ready to contribute to a positive shopping experience, this role could be an excellent foundation for your career development.