Customer Team Member reference: 1061202

## Customer Team Member Opportunity at Co-op, Balham Hill

Are you a proactive and customer-focused individual looking to embark on a rewarding career in a supportive and community-oriented environment? The Co-op at 40 Balham Hill, Balham, Wandsworth, SW12 9EL, is seeking dedicated Customer Team Members to join their friendly team. This part-time, permanent position offers a competitive hourly rate of £13.85 (including London allowance) and the potential for regular overtime, providing valuable income and flexibility.

This role is ideal for individuals who thrive in a dynamic retail setting and possess a genuine passion for providing exceptional customer service. You'll be an integral part of the store's operations, engaging directly with customers, assisting them with their needs, and contributing to a positive shopping experience. The opportunity extends beyond traditional retail duties, as you will also be involved in the in-store bakery, offering a diverse and engaging work experience.

Key Advantages for Potential Candidates:

• Excellent Remuneration and Benefits: Earn £13.85 per hour, with the added benefit of regular overtime opportunities. Beyond the hourly wage, Co-op offers a comprehensive benefits package designed for your wellbeing. This includes a generous 31 days of holiday (pro-rata for part-time), a robust pension scheme with up to a 10% Co-op contribution, and significant discounts on Co-op products and other brands.
• Commitment to Wellbeing: Co-op places a strong emphasis on supporting its colleagues. You'll have access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more. Additionally, a 24/7 employee assistance service is available for comprehensive support.
• Career Development and Training: Co-op invests in its people. You will receive full, paid training to equip you with the necessary skills, along with dedicated support for your personal development and career progression. This ensures you feel confident and capable in your role and beyond.
• Flexible Working & Work-Life Balance: While this is a part-time role at 16 hours per week, the opportunity for regular overtime provides flexibility. The varied shift patterns, including early mornings and late evenings, as well as weekends, will be discussed during the interview, allowing for discussion on how these can best align with your personal commitments. Rotas are shared three weeks in advance and are accessible via mobile, promoting better planning.
• Community and Ethical Focus: As a Co-op colleague, you become part of an organisation with a rich history of prioritizing fairness and community. You'll have opportunities to get involved in local activities and events, contributing to the well-being of the community you serve.
• Inclusive Workplace: Co-op is committed to building diverse teams and fostering an inclusive environment where everyone can thrive. They celebrate differences and are dedicated to supporting colleagues with disabilities through reasonable adjustments and the Disability Confident scheme.

Key Considerations for Your Career Path:

• Age Requirement: Applicants must be 18 years or older due to the nature of some shifts, which may involve working before 6 am or after 10 pm, or other business-related needs.
• Shift Flexibility: The role requires flexibility to work a range of varied shifts, including early mornings, late evenings, and weekends. Open communication during the interview process is crucial to ensure alignment.
• Application Process: The application is designed to be accessible, allowing you to apply via mobile device without needing a CV. However, be prepared to complete two online assessments, which will take approximately 20 minutes.
• Adaptability and Problem-Solving: A positive approach to change and a knack for problem-solving are highly valued. You'll be expected to adapt to new products and services and collaborate with colleagues to find solutions.
• Customer-Centric Approach: A genuine care for the needs of customers and members is paramount. Your ability to build positive relationships and provide thoughtful service will be key to your success.

This Customer Team Member position at Co-op offers a fantastic entry point into a reputable organisation that values its people and their communities. If you are seeking a role that provides stability, comprehensive benefits, and the opportunity to make a tangible difference, this could be the perfect next step in your career journey.