Customer Team Member reference: 1061223

Review: Customer Team Member Opportunity at Co-op

This Customer Team Member role at Co-op presents a compelling opportunity for individuals seeking a part-time position within a well-established and community-focused organisation. With a competitive hourly wage of £12.60 and guaranteed regular overtime on a permanent contract, this role offers stability and the potential to increase your earnings beyond the standard 12 hours per week.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits, including 31 days of holiday (pro-rata), a generous pension scheme with up to 10% employer contribution, and access to virtual healthcare services for yourself and your family. The 30% discount on all Co-op products is a significant perk for everyday savings.
• Investment in Employee Well-being: Beyond tangible benefits, Co-op demonstrates a strong commitment to employee well-being. The availability of virtual healthcare, a 24/7 employee assistance service, and market-leading policies addressing life events like bereavement and fertility treatment highlight a supportive and caring work environment.
• Career Development and Training: Candidates will benefit from full, paid training from day one, ensuring you have the skills and confidence to excel. Furthermore, Co-op emphasizes dedicated support for personal development and career progression, offering a pathway for growth within the company.
• Flexibility and Work-Life Balance: While the working pattern involves varied shifts, including early mornings, evenings, and weekends, the rotas are shared three weeks in advance and accessible on your phone, allowing for better planning. The part-time nature of the contract (12 hours per week) can also be beneficial for those balancing other commitments.
• Community Focus and Values: For those who value making a positive impact, Co-op's long-standing commitment to its members and communities is a significant draw. Involvement in community activities and events offers a chance to contribute beyond the daily responsibilities of the role.
• Streamlined Application Process: The ability to apply via a mobile device without a CV simplifies the initial application, making the opportunity accessible to a broader range of candidates.

Key Considerations for Your Career Path:

• Shift Flexibility is Crucial: The varied shift pattern, including early mornings (6 am store opening) and late evenings (11 pm store closing), is a core requirement. Candidates must be prepared for and comfortable with this flexibility to effectively perform the role, especially given the age restriction of 18+ due to potential late-night or early-morning work.
• Active and Engaged Role: This is not a passive role. It requires actively engaging with customers, maintaining the store's appearance and stock levels, and being adaptable to different tasks. A positive attitude towards problem-solving and change will be highly beneficial.
• Commitment to Customer Service: The core of this position is providing "friendly and thoughtful service." A genuine care for customer needs and excellent people skills are paramount to success and a positive experience in this role.
• Age Requirement: The role necessitates being 18 years or older due to the nature of the working hours, which may include periods before 6 am or after 10 pm.

In summary, the Customer Team Member position at Co-op offers a solid foundation for those looking to enter a supportive retail environment. The robust benefits, commitment to well-being, and clear training and development pathways make it an attractive option for individuals seeking a part-time role that offers more than just a paycheck. If you are adaptable, customer-focused, and value working for an organisation with a strong social conscience, this could be an excellent step in your career journey.