Customer Team Member reference: 1061408

Embark on a rewarding career journey as a Customer Team Member with the Co-op in Croydon. This opportunity offers a dynamic role within a community-focused organization, blending essential customer service with hands-on store operations. If you thrive in a supportive environment and are passionate about serving others, this role could be a perfect fit for you.

Advantages for Potential Candidates:

• Competitive Remuneration: Earn a strong hourly rate of £13.85, which includes a London allowance, reflecting the value placed on your contributions.
• Generous Benefits Package: Beyond your salary, Co-op offers an impressive suite of benefits designed to support your well-being. This includes:
  • A substantial 31 days of holiday (pro-rata for part-time roles), allowing for a healthy work-life balance.
  • A comprehensive pension scheme with an impressive up to 10% employer contribution, supporting your long-term financial security.
  • Access to virtual healthcare services for you and your family, offering peace of mind and convenient medical support.
  • An exceptional 30% discount on all Co-op products in-store, making it even more affordable to enjoy the brand's offerings.
  • Additional 10% discounts on a wide range of other brands.
  • Stream access for early pay, providing financial flexibility.
  • A 24/7 employee assistance service for ongoing support.
• Comprehensive Training and Development: Co-op is committed to your growth. You will receive full, paid training and dedicated support for your personal development. This investment in your skills ensures you're well-equipped for the role and future career progression within the organization.
• Commitment to Employee Well-being: Co-op prioritizes the physical, mental, and financial well-being of its colleagues. They offer market-leading policies to support you through significant life events, demonstrating a deep commitment to your overall welfare.
• Inclusive and Supportive Culture: Join a team that actively builds diverse and inclusive teams, reflecting the communities they serve. You'll find support for belonging and growth, with specific provisions for candidates with disabilities.
• Flexible Work Arrangements: While a permanent part-time contract of 16 hours per week with regular overtime is offered, the varied shifts (including afternoons, late evenings, and weekends) are discussed at the interview stage, allowing for potential alignment with your availability and career aspirations. Rotas are shared three weeks in advance and accessible via mobile.
• Community Engagement: As a Customer Team Member, you'll have the opportunity to get involved in local community activities and events, fostering a sense of purpose and connection beyond your daily tasks.

Key Considerations for Candidates:

• Customer-Centric Approach: The core of this role is providing friendly, thoughtful, and exceptional service to customers and members. A genuine care for others' needs and the ability to build positive relationships are paramount.
• Adaptability and Problem-Solving: You'll be expected to contribute to a positive store environment, which includes being adaptable to change, actively solving problems, and supporting colleagues.
• Hands-On Responsibilities: The role involves a variety of tasks beyond customer interaction, such as restocking shelves, ensuring product freshness and safety (checking prices, dates, and temperatures), and maintaining store cleanliness.
• Flexibility in Working Hours: Be prepared for a working pattern that includes afternoons, late evenings (store closing), and weekends. While this offers variety, it requires a degree of flexibility to accommodate the needs of the business.
• Application Process: The application is designed to be accessible, allowing you to apply using a mobile device without needing a CV. However, be aware that it involves completing two online assessments, taking approximately 20 minutes.

This Customer Team Member position at Co-op is more than just a job; it's an opportunity to be part of a reputable organization that values its people and communities. If you're looking for a role that offers stability, excellent benefits, and a chance to make a positive impact, this could be an excellent step in your career progression.