Customer Team Member reference: 1061774

We are pleased to review the Customer Team Member opportunity at Co-op, located at 546-550 Westhorne Avenue Eltham, London, SE9 6DR. This role offers a competitive hourly rate of £13.85, inclusive of a London allowance, for a part-time commitment of 16 hours per week with the potential for regular overtime. This permanent contract presents a stable and engaging position within a values-driven organization.

Key Advantages for Candidates:

• Excellent Benefits Package: Co-op offers a comprehensive suite of benefits designed to support your wellbeing and financial security. This includes 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Employee Discount: Enjoy a substantial 30% discount on all Co-op products in-store, along with 10% discounts on other brands. This is a significant perk for everyday shopping.
• Focus on Wellbeing and Support: Beyond traditional benefits, Co-op demonstrates a strong commitment to the holistic wellbeing of its colleagues. This includes support for physical, mental, and financial health, alongside market-leading policies to assist with significant life events.
• Comprehensive Training and Development: You will receive full, paid training to equip you with the necessary skills for the role. The opportunity also emphasizes personal development and career progression, indicating a supportive environment for growth.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible via your mobile device, providing greater clarity and control over your schedule.
• Community Impact: As part of the Co-op, you’ll contribute to a business with a rich history of fairness and a commitment to supporting local communities.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams, welcoming applications from all backgrounds and committed to creating a sense of belonging. They are a proud participant in the Disability Confident scheme.

Key Considerations for Your Career Path:

• Varied Working Patterns: The role requires flexibility with shifts that can include early mornings, afternoons, late evenings, and weekends. Candidates should be prepared for a working pattern that is discussed at the interview stage and can vary.
• Hands-On Customer Service: This position involves direct customer interaction, including operating tills, assisting customers on the shop floor, and providing product information. A genuine passion for customer service and excellent people skills are essential.
• Multifaceted Responsibilities: Beyond customer service, you will be involved in operational tasks such as restocking shelves, ensuring product availability, and maintaining store cleanliness. A proactive and adaptable approach is beneficial.
• Problem-Solving and Adaptability: The role requires individuals who can respond positively to change and contribute to problem-solving within the team and for customers.
• Application Process: The application process involves completing two online assessments, estimated to take approximately 20 minutes. The ability to apply using a mobile device without a CV is a convenient feature.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a role with excellent benefits, a supportive work environment, and the chance to contribute to a well-respected brand. If you are a customer-focused individual with a flexible approach and a desire to be part of a team that values community and colleague wellbeing, this role could be an excellent step in your career journey.