Customer Team Member reference: 1061773

Discover a Rewarding Role as a Customer Team Member at Co-op

Are you seeking a dynamic role within a values-driven organization that prioritizes its people and communities? This Customer Team Member position at Co-op, located at 109 Minories, London, EC3N 1LA, offers a fantastic opportunity to contribute to a well-loved brand while embarking on a fulfilling career path. With a competitive hourly rate of £13.85 (including London allowance) and a permanent part-time contract of 8 hours per week plus regular overtime, this role is ideal for individuals looking for flexible work with consistent opportunities.

Advantages for Potential Candidates:

• Generous Benefits Package: Co-op offers an impressive array of benefits designed to support your wellbeing and financial security. This includes 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Comprehensive Training and Development: You'll receive full, paid training to equip you with the skills needed for success. Co-op is committed to your personal development and career progression, providing dedicated support to help you grow within the organization.
• Work-Life Balance and Flexibility: While the role involves varied shifts, including early mornings, afternoons, late evenings, and weekends, the schedule is discussed at the interview, allowing for alignment with your personal commitments. Rotas are shared three weeks in advance and are accessible via mobile, providing predictability.
• Commitment to Wellbeing: Beyond standard benefits, Co-op champions the physical, mental, and financial wellbeing of its colleagues. They offer market-leading policies to support you through significant life events, demonstrating a deep care for their team members.
• Community Focus: Co-op's long-standing commitment to its members and communities is at the heart of its operations. As a Customer Team Member, you'll have the opportunity to get involved in local activities and events, making a tangible positive impact.
• Inclusive and Supportive Environment: Co-op is dedicated to building diverse and inclusive teams. They welcome applications from all backgrounds and are committed to creating a workplace where everyone feels they belong, supported by inclusive policies and practices. They are proud to be part of the Disability Confident scheme, offering support and adjustments throughout the recruitment process.
• Stream App Access: This innovative app allows you to access a percentage of your earned pay as you earn it, providing helpful financial management flexibility.

Key Considerations for Your Career Path:

• Customer-Centric Approach: The core of this role is providing friendly and thoughtful service. If you have a genuine care for customer needs and enjoy building positive relationships, you will thrive here. Your ability to respond to queries, champion products, and deliver a great shopping experience will be paramount.
• Teamwork and Problem-Solving: You'll be an integral part of a supportive team, working together to resolve customer issues and enhance the store experience. A positive attitude towards change and a knack for problem-solving will be highly valued.
• Operational Responsibilities: The role involves essential store duties such as stocking shelves, ensuring product availability, and maintaining store safety and cleanliness. Attention to detail in managing prices, dates, and temperatures is crucial.
• Adaptability to Varied Shifts: The nature of retail means you'll need to be adaptable to working a range of shifts across mornings, afternoons, evenings, and weekends. Discussing your availability at the interview stage is key to ensuring a good fit.
• Commitment to Values: This opportunity is best suited for individuals who resonate with Co-op's long-standing commitment to fairness, community, and ethical business practices.

This Customer Team Member role at Co-op is more than just a job; it's an opportunity to join a company that genuinely invests in its people and makes a positive difference in society. With comprehensive training, excellent benefits, and a supportive culture, this position is an excellent stepping stone for those looking to build a stable and rewarding career in customer service.