Customer Team Member reference: 1061827

This review provides an in-depth look at the Customer Team Member position at Co-op, offering insights for prospective candidates to assess its suitability for their career aspirations.

Opportunity Overview: Customer Team Member at Co-op

The Co-op is seeking dedicated Customer Team Members for their Epsom location. This is a permanent, part-time role, requiring approximately 8 hours per week with the possibility of regular overtime. The position offers a competitive hourly rate of £12.60.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers an attractive suite of benefits, including 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contributions, and significant employee discounts (30% on Co-op products and 10% on other brands).
• Wellbeing Support: Candidates will benefit from robust wellbeing support, including virtual healthcare services for themselves and their families (GP appointments, mental health support, etc.) and a 24/7 employee assistance service.
• Career Development: Co-op provides full, paid training and dedicated support for personal development and career progression, making this a valuable entry point or stepping stone for individuals looking to grow within the retail sector.
• Financial Flexibility: The "Stream" app allows employees to access a portion of their earned pay before payday, offering financial flexibility.
• Work-Life Balance & Predictability: Rotas are shared three weeks in advance and accessible via mobile, providing good visibility for planning.
• Community Focus: The role involves supporting the local community and participating in store events, appealing to those who value making a positive local impact.
• Inclusive Environment: Co-op is committed to building diverse and inclusive teams and welcomes applications from all backgrounds. They are a Disability Confident employer and offer support for reasonable adjustments during the recruitment process.
• Simplified Application: The application process is designed to be accessible, allowing for mobile application without a CV and includes two online assessments taking approximately 20 minutes.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 or over due to the nature of the role, which may involve working early mornings (before 6 am) or late evenings (after 10 pm).
• Varied Working Patterns: The role requires flexibility to work varied weekend shifts, including early mornings and late evenings. Specific working patterns will be discussed at the interview.
• In-Store Bakery Involvement: A key aspect of the role includes working in the in-store bakery, which may involve specific tasks or duties related to this department.
• Dynamic Role: The Customer Team Member responsibilities are varied, encompassing customer service, till operations, stock replenishment, store maintenance, and supporting new product introductions. Candidates should be comfortable with a range of tasks.
• Problem-Solving & Adaptability: The position requires a positive approach to change and problem-solving, along with the ability to build positive relationships.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a role within a values-driven organisation that prioritises employee wellbeing and community engagement. The comprehensive benefits, developmental support, and flexible working arrangements make it an attractive prospect for those looking to contribute to a positive customer experience and build a foundation for their retail career.