Customer Welcome Host - Kettering & Wellingborough

Join Our EMR Family as a Customer Welcome Host

At East Midlands Railway (EMR), we’re proud to be One Team. We’re passionate about keeping people safe, delighting our customers, doing the right thing, and building a sustainable railway for the East Midlands. With over 2,600 amazing colleagues, our people are the heart of everything we do — and the XXXX team plays a truly important part in that.

We’re a nine-times Top Employer and proud to hold Gold status for Inclusive Employers Standards. Creating a workplace where everyone feels comfortable, supported and able to bring their authentic selves to work really matters to us.

We’re planning ahead for 2026 and excited to welcome new Customer Welcome Hosts to Kettering and Wellingborough Stations.

Full-time, permanent roles.

This role involves shift working, including weekends. The earliest start time is 04:40am and the latest finish is 01:13am.

A role where you make a real difference

Customer Welcome Hosts are often the first friendly face passengers meet. You’ll help set the tone for someone’s entire journey — offering reassurance, guidance and a warm welcome.

We’re looking for people who bring positive energy, confidence, empathy, and a can-do attitude. If you enjoy helping others, solving problems and being part of a supportive team, you’ll feel right at home.

What you’ll be doing

Greeting customers at the gatelines with a warm welcome

Guiding people to the right place and offering help when it's needed

Checking tickets

Delivering consistently excellent service

Giving clear advice and travel information

Supporting on platforms, including helping passengers who need a little extra assistance

No previous rail experience is needed — if you’re passionate about people, we’ll provide all the training you need.

What we offer

Defined benefit pension scheme

Free standard leisure travel on the EMR network and with Transport UK & LNER

Friends and Family discounted travel

75% national leisure travel discount (including partner and dependants)

Up to 32 days annual leave

And so much more!

Next steps

When applying, please complete the online application form and upload a CV with all personal details (including your name) removed — we operate a blind screening process.

If you successfully pass all stages, you’ll either receive a job offer (if a role is available) or be added to our talent pool for up to 12 months. If a position opens, we’ll give you a call — no need to re-apply.

A workplace where everyone belongs

We’re committed to improving representation across our teams, particularly for women and ethnic minority groups. If you’re looking for a role where you can grow, feel valued, and truly be yourself, we would love to hear from you.

Closing Date: 12 Jan 2026

Department: Customer Experience

Salary: £26,304.04 rising to £27,765.38 after year 1 and rising to £29,226.71 after year 2 You will also receive 10% unsocial allowance