Customer Service Apprentice (Burton Upon Trent, GB)

Customer Service Apprenticeship with Molson Coors: A Gateway to a Rewarding Career

For aspiring professionals looking to embark on a journey in customer service, Molson Coors presents a compelling 2-year Customer Service Apprenticeship opportunity based in Burton Upon Trent. This program is designed not just as a temporary role, but as a foundational stepping stone for a lasting career within a globally recognized and respected beverage company.

Advantages for Aspiring Candidates:

• Comprehensive Training & Development: The apprenticeship promises world-class training, combining tailored on-the-job learning with valuable insights into the company's diverse brands, customer base, competitors, and the broader beverage sector.
• Dedicated Mentorship: You won't be navigating this new career path alone. A dedicated mentor will be in place to provide guidance, support, and share their expertise, ensuring you have a trusted advisor throughout your apprenticeship.
• Nationally Recognised Qualification: Upon successful completion, you will achieve a nationally recognised qualification, a significant asset that will boost your employability and confidence in the customer service field.
• Brand Immersion: This role offers a unique opportunity to become intimately familiar with iconic brands such as Coors, Carling, Madri Excepcional, Blue Moon, and many others. This knowledge is invaluable for anyone passionate about consumer-facing roles.
• Real-World Impact: As the voice of the business, you will directly support crucial clients like pubs and restaurants, addressing their equipment inquiries and maintenance needs. This hands-on experience is essential for developing problem-solving skills and building strong professional relationships.
• Hybrid Work Environment: The role offers a hybrid schedule from their Burton-on-Trent Head Office, providing a balanced approach to work and personal life.
• Commitment to Employee Well-being: Molson Coors emphasizes a "People First" culture, offering flexible working options, market-leading parental leave policies, and a strong commitment to the physical and mental well-being of their employees.
• Award-Winning Employer: Being recognized as one of the UK's Most Attractive Employers for 12 consecutive years speaks volumes about the supportive and positive work environment Molson Coors strives to cultivate.
• Company Values and Sustainability: For candidates who value corporate responsibility, Molson Coors' commitment to responsible drinking, sustainability targets, and leaving a positive imprint on communities and the environment will resonate strongly.

Key Considerations for Your Career Path:

• Fixed-Term Contract: This is a 2-year fixed-term contract. While designed for career progression, candidates should be aware of the contract duration and the potential for continued opportunities within Molson Coors thereafter.
• Shift Flexibility: The role requires a willingness to work across multiple shifts, including evenings and weekends. Adaptability in this regard is crucial for success and to fully embrace the learning opportunities.
• Proactive and Curious Mindset: The company thrives on individuals who are proactive, curious, and willing to challenge the status quo while embracing continuous learning. If you are a self-starter who enjoys problem-solving, this role is ideal.
• Collaborative Spirit: Molson Coors emphasizes teamwork and a celebratory approach to achievements. A candidate who enjoys working collaboratively and contributing to team success will find a strong fit.
• Progression Opportunities: The description strongly suggests that this apprenticeship is a launchpad for future careers. Candidates should be eager to learn, grow, and demonstrate their potential for advancement within the company.

The application process is designed to be thorough, starting with an online application and psychometric assessment, followed by a pre-Discovery Day chat, and culminating in an in-person Discovery Day. Molson Coors' commitment to supporting candidates through every step of the hiring process, including offering adjustments for those who may need them, is a testament to their inclusive hiring practices.

This Customer Service Apprenticeship at Molson Coors offers an exceptional opportunity for individuals eager to gain valuable skills, work with beloved brands, and build a long-term career in a dynamic and supportive environment. If you are passionate about customer service and eager to learn, this is a chance to make a significant impact and grow with a leading global company.