Customer Insight Specialist - Part-time

## Elevate Customer Understanding and Drive Impact: A Review of the Customer Insight Specialist Opportunity at Stagecoach This role at Stagecoach presents a compelling opportunity for a skilled Customer Insight Specialist to significantly influence the customer experience of millions. If you're driven by data, possess a strong analytical mind, and have a passion for translating customer understanding into actionable strategies, this position warrants your serious consideration. Here's a breakdown of what makes this role stand out and key aspects to consider as you navigate your career path: ### Advantages for Potential Candidates: * **Meaningful Impact:** This is not just about reporting numbers; it's about shaping decisions that directly affect how millions of people interact with Stagecoach services. Your insights will be instrumental in enhancing customer experience, optimizing marketing efforts, and refining operational strategies. This offers a tangible sense of purpose and achievement. * **Strategic Influence:** You will be at the forefront of understanding customer needs, values, and pain points. By leading customer research, developing the Voice of the Customer program, and managing key performance indicators, you'll be a crucial voice in strategic discussions across various departments, including customer experience, marketing, and operations. * **Flexibility and Work-Life Balance:** The role is part-time, offering 3 days per week, with a coordinated team working day. This structure can be ideal for individuals seeking to balance professional growth with personal commitments, promoting a healthier work-life integration. * **Hybrid Working Model:** With the option to be based in either Stockport or Perth, and a hybrid working model, Stagecoach demonstrates a commitment to modern work practices, offering flexibility in your work location and environment. * **Career Development and Growth:** Stagecoach emphasizes opportunities for growth through training, mentoring, and exposure to senior decision-making. This indicates a commitment to investing in their employees and fostering a learning-oriented culture. * **Comprehensive Benefits Package:** Beyond a competitive salary, candidates can expect a robust benefits package, including a pension scheme, free travel for both the employee and a companion, and retail and leisure discounts. * **Inclusive and Supportive Environment:** Stagecoach champions an inclusive culture where every individual is valued and supported. The provision of employee networks, wellbeing resources, and a 24/7 Employee Assistance Programme highlights a dedication to employee welfare. ### Key Considerations for Your Career Path: * **End-to-End Project Ownership:** The description emphasizes the need for proven experience in delivering projects end-to-end with minimal supervision. Candidates should be prepared to take ownership of research initiatives from conception to insight delivery. * **Stakeholder Management Acumen:** Success in this role hinges on your ability to build credibility and influence across all levels of the organization, from front-line staff to senior leadership. Developing strong communication and interpersonal skills will be paramount. * **Technical Proficiency:** While specific tools are mentioned (Qualtrics, SurveyMonkey, Excel, Tableau, Power BI), the core requirement is the ability to design surveys effectively, analyze data, and visualize findings in a clear and compelling manner. Continuous development in these areas will be beneficial. * **Human-Centric Approach:** The emphasis on a "human-centric ethos" is a critical differentiator. Candidates must be able to move beyond raw data to understand the 'why' behind customer behavior, focusing on what customers think, feel, and do. This requires empathy and a genuine interest in the customer's perspective. * **Adaptability and Insight Synthesis:** The role involves synthesizing information from multiple sources. Candidates should possess strong analytical skills and the ability to connect disparate pieces of information to create a cohesive and actionable narrative. In conclusion, this Customer Insight Specialist role at Stagecoach offers an exceptional platform for an ambitious individual to make a significant mark within a large and impactful organization. By focusing on leveraging data to truly understand and serve customers, you'll not only advance your career but also contribute to a more customer-centric future for millions. If you're ready to embrace this challenge and drive meaningful change, this opportunity is well worth exploring.