Customer to Customer Manager - Trent 1000

Job Description Customer to Customer Manager Full Time Derby An exciting opportunity has arisen for a Customer to Customer (C2C) Manager to join the Trent 1000 Task Force team. This role will be based in the MRO Optimisation team and will suit an individual who is an enthusiastic problem solver, a self-starter and has a breadth of experience across Rolls-Royce. In this role, you will manage programmes of work designed to deliver a reduced customer to customer lead team across our global MRO network . You will be ensuring timely delivery of a broad suite of activities, working cross functionally to ensure that deliverables are met to ensure Trent 1000 AOG recovery. What you will be doing: The Trent 1000 is a critically important engine for Rolls-Royce and it fundamentally important that we get it right for our customers. The Trent 1000 Taskforce comprises of co-located teams from Programme Management, Engineering, Supply Chain Management and Maintenance Repair and Overhaul, in one place to ensure the right level of focus every day on the issues that matter. Our job is to make sure that by 2026, the Trent 1000 engine is fully competitive and that we’ve implemented all the fixes required, so that we’ve not only restored fleet health but also, we have a product that can win and capture a greater market share. Responsibilities In this role you will play a critical part of driving optimisation across the Trent 1000 MRO network, and the successful candidate will: Integrate with overhaul bases through established governance to maintain oversight & progress of C2C reduction work Serve as an escalation POC for internal Rolls-Royce actions across the MRO network Alignment with MRO VPs on C2C reduction strategy and progress Programme manage and deliver C2C improvements via individual projects Provide insights to the business on C2C performance, existing constraints and help identify fixes Develop the long term vision and policy for C2C management Manage MRO performance related external communications for Trent 1000 Why Rolls-Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Discover more on our GBS Service Portal about hybrid working. Who we’re looking for: Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Degree level qualification preferable or equivalent industry experience. Ideally a member of a professional body or working to achieve appropriate level of qualification (region-specific). Experience in a project domain or equivalent industry experience. Experience of leading multi-functional teams would be an advantage. Communication, influencing & relationship management skills A drive to succeed and get things done Join us & help Rolls-Royce to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level C. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here. Grade: Level C Closing Date: Midnight 24th April 2025 For further information please contact: Fleur Cox Recruiter: aaron.thoresendavidson@rolls-royce.com Job Category Project Management Posting Date 10 Apr 2025; 00:04 Posting End Date 23 Apr 2025 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet vital power needs.