DTA Fleet & MRO Manager

Job Description Defence Trent Aero (DTA) Fleet & MRO Manager Full time Bristol The Fleet & MRO Manager is a key leadership role in the UK&I Mature programmes organisation, accountable for ensuring that all contracted maintenance activities are planned, enabled, optimised and executed. It is primarily a programme management role to ensure these activities are optimised in the delivery of quality, cost and delivery - achieving and exceeding the business targets. Responsibilities Interfacing with the customer and the wider organisation to understand the total maintenance requirement and, develop an integrated and optimised plan across the defence business to deliver. The Fleet & MRO Manager role may combine tactical fleet management and maintenance delivery activities, depending on the specific customer and contract. The Fleet and MRO Manager will define the maintenance strategy and work with the business to develop the capability required to enact. What you will be doing; Managing and monitoring fleet reliability characteristics and coordinate with MRTT Programme Manager, and Customer Service Manager, and customers to resolve customer MRO & fleet issues. Manage and Coordinate with the Civil business to resolve customer MRO & fleet issues and assist MRO Facilities in the development and implementation of engine work scope Optimize engine reliability and maintenance activities when engines enter MRO Review hardware in MRO, storage facilities, and in the field, to support improvements in engine work scopes and identification of opportunities for cost efficiencies Manage customer communications, presentations and report documents detailing status of engine works copes and investigations Manage the definition & customer delivery plans including shop visits, on-wing maintenance & spare engines associated activities Manage with the CSM the resolution of services-related Customer complaints, Service Delivery Failures, Customer Satisfaction metrics. Manage the communication and coordination including prioritising into the relevant parts of our business to resolve. This role sits within the VP Transport team, led by Alice Boswell which is responsible for the execution of the contractual requirements across all Transport OE and Aftermarket contracts. Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, frequency will depend on business needs, nature of role, what works for the team and for the individual. Discover more on our GBS Service Portal about hybrid working. Being a part of Rolls-Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Good understanding of large engine and services Relevant working experience in the MRO field and engine work scope definition and improvements Experience of issue resolution – both technical and operational problems Customer communications - Eloquent communication skills, diplomatic skills when dealing with customers Good understanding how the MRO network works – how it makes money; how it spends money; what it expects of RR Understanding of Airworthiness certifications and regulatory environment Good IT skills and autonomous, high level of commitment, flexibility, and ability to cope with pressure and change Great attention to detail with strong numeracy skills and ability to prioritise, meet deadlines and escalate issues Effective collaborator, able to successfully balance the needs of the customer with the business imperatives Join us & help Rolls-Royce to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk.   The professional level and the salary of the position will be dependent on the skills and experience of the successful candidate.  It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. Learn more about our global Inclusion Strategy Grade: Management level C For further information please contact: Lizzie Moore - Lizzie.moore@rolls-royce.com Job Category Service Operations Posting Date 20 May 2025; 00:05 Posting End Date 26 May 2025 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet vital power needs.