Desktop Support Specialist

About Us

The University of East London (UEL) IT Services is a centralised resource working collaboratively with the university community to transform UEL's digital landscape in line with the university’s strategic Vision 2028 transformation plan. 

Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners, and other key stakeholders to identify technological enhancements to our learning and working environments. We implement, develop, and provide support for systems and services within the university’s IT Service Portfolio.

Every member of staff will embrace the university’s values, ensuring their behaviour reflects the ethos of the university, one committed to building a learning community founded on equality of opportunity and celebrating the rich diversity of our student and staff populations.

About the Job

The post holder will provide technical expertise and knowledge within the End User Compute team to ensure UEL’s students and staff receive the highest quality experience for their digital workspace environments. This includes the provision and support of a unified desktop environment (UDE), including Microsoft builds for university supplied desktops, laptops, tablets with operating systems including Windows, Mac, Android and IOS based services. 

About You

The ideal candidate will have a degree in a relevant subject or equivalent practical experience demonstrating a relevant level of knowledge. It is essential that candidates possess proficient knowledge of and skill in multiple technologies, including Desktop Operating Systems (Windows 10 and MacOS), support technologies (MS System Centre Configuration Manager, Intune), etc., with an understanding of emerging desktop management solutions and a strong passion for today's and tomorrow's technology.

We are looking for a positive team player who proactively supports the EUC team activities, is confident to progress and chase information, and has the self-drive and tenacity to achieve deadlines and resolve issues.

Benefits Package

Beyond a competitive salary, we offer a comprehensive benefits package:

20% pension (4% from you, 16% from us)25 days holiday, plus 3 days over Christmas and bank holidaysHybrid working options for most positionsA discretionary and non-contractual shared success bonus scheme with a value of up to £5,000 Subsidised gym membership3 times base salary life assuranceCashback healthcare schemeDiscounts on Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out, and weekly shopping

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Closing Date: 18 Oct 2024

Team: Support - UELPS Ltd

Salary: Starting from £38,022 per annum inclusive of London Weighting