Digital Application Support Engineer

Embark on a rewarding career journey as a Digital Application Support Engineer at Barclays, where you'll play a pivotal role in ensuring the seamless operation of the Barclays Banking app. This opportunity is ideal for driven individuals looking to make a significant impact in a dynamic financial technology environment.

What's in it for you?

• Critical Impact: You will be at the forefront of maintaining the stability, continuity, and availability of a crucial banking application, directly contributing to customer trust and operational excellence.
• Rapid Response and Problem Solving: This role offers a stimulating challenge of providing rapid response to incidents and resolving escalated user queries, honing your analytical and problem-solving skills.
• Continuous Learning and Development: The nature of the role encourages quick assimilation of technical and business information, fostering a culture of continuous learning. You'll interact with technical specialists, expanding your knowledge base and deepening your expertise.
• Proactive Contribution: Beyond reactive support, you'll have the opportunity to contribute to automation, monitoring enhancements, capacity management, and resiliency efforts, driving efficiency and proactive issue prevention.
• Structured Environment: While requiring independence, this role is set within a structured framework with clear accountabilities and a supportive team environment, offering a predictable yet engaging work schedule.
• Career Growth: The role provides exposure to various facets of IT infrastructure and application support, offering a strong foundation for career advancement within the financial services sector. Experience in this role can lead to opportunities in deeper technical specialization or team leadership.

Key Considerations for Aspiring Candidates:

• Technical Foundation: A solid understanding of application support principles and relevant technologies is essential. While specific technologies aren't detailed, a proactive approach to learning and a willingness to dive deep into new systems will be invaluable.
• Shift Work Adaptability: The 12-hour rotational shift pattern requires flexibility and a commitment to working across different times. This is a common structure in critical operational support roles and can offer a balanced work-life integration for some.
• Analytical and Communication Skills: The ability to quickly absorb information, analyze complex technical issues, and articulate them clearly to both technical and business stakeholders is paramount.
• Independent Drive: While collaboration is key, the expectation of operating as a self-starter and independently managing tasks is important. This points to a need for strong self-management and initiative.
• Risk and Controls Awareness: The role emphasizes risk management and control adherence. Candidates who are naturally detail-oriented and mindful of regulatory and procedural compliance will thrive.
• Strategic Thinking: The opportunity to influence service offerings and contribute to preventative measures suggests that candidates with a forward-thinking and strategic mindset will find this role particularly rewarding.

This position, based out of our Knutsford office, is an excellent opportunity for individuals seeking to excel in a critical support function within a leading financial institution. If you are a proactive problem-solver with a passion for technology and a commitment to service excellence, this role offers a compelling path for your career development.