Director of Cloud Services

The Senior Head is responsible for the Cloud Services business area, ensuring the business delivers the tools, services, technology, and security protections that will delight Capita's internal and external customers. The Senior Head of provides strong leadership and direction to the business area, setting the business area's strategic objectives that will align to the overarching pillar and divisional stratergies. Job title: Director of Cloud Services Job Description: About the Role: This is a senior role within Capita Technical Operations Delivery team As part of this role you will be reporting directly to the Managing Director of Technology Delivery. With responsibility for leading a team of Cloud professionals in the delivery and continuous development of Cloud services into Capita internal and external clients, this role will be the opportunity to develop services with new technologies. This leader will provide Cloud Services through the management of public cloud provides and hyper-scalers (Primarily Azure & AWS). You will get an opportunity to work the skilled teams to develop all of our Cloud Service offerings, establish new offerings in an ever-changing environment, optimize our cloud usage and further develop our strategic direction and cloud adoption. As the Director of Cloud Services, you will provide strong leadership to our Cloud business area, ensuring it has a clear and communicated vision, strategy, and objectives. You will use data, statistics, and reporting to identify key challenges and drive continuous improvement within Cloud Services. Your role will involve consolidating, standardizing, and continuously improving service delivery to ensure supportable, resilient, and predictable outcomes. What you will be doing: Lead the Cloud business area, aligning it with the business strategy and customer requirements. Manage the Cloud Services, including development, performance management, and succession planning of colleagues. Working closely with the Hosting Director to ensure that the management of Cloud and on premise is a seamless service. Develop cost-effective delivery models aligned with industry best practices. Create and disseminate regular management reporting to key stakeholders. Build strong and effective working relationships within the pillar, division, and across the organization. Be fully accountable for the financial performance of the business area. Act as the senior point of escalation within Cloud Services. Ensure compliance with policies articulated by CISO and engage in operational and security governance. What we are looking for: Excellent understanding of Cloud technologies, including Azure and AWS. Proven ability to develop a strong Cloud Service, making use of the latest technology, with exceptional partnership ability with Cloud Providers. This role is about having a modern cloud service and continuous improvement to stay abreast with Cloud Provider developments and adapting services in an Agile and responsive manner. Strong leadership skills with the ability to inspire, motivate, and develop an inclusive culture. Exceptional people management and relationship-building skills. Ability to stay abreast of external market trends and adapt to the changing business environment. Excellent business, commercial, and financial management skills including responsibility for Cloud FinOps. Proven ability to plan, prioritize, and delegate effectively Capita Technical Operations Delivery is a global shared service, responsible for delivering innovation and digital transformation for Capita businesses and clients. We work collaboratively with Capita divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita clients and businesses while ensuring secure, resilient and predictable service delivery. Technology Operations brings together 3000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita businesses and clients. What in it for you? Great opportunity to advance your career 23 days’ holiday (rising to 27 days with length of service) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more You’ll be joining a network of 34,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. What We Hope You’ll Do Next Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. Location: Home-Based - GBR , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.