Discharge Coordinator (DISCO)

Job Description: Discharge Coordinator Cromwell Hospital, London SW5 0TU Permanent Up to £32,500 DPE + Excellent Benefits Full time 37.5 hours per week (Shifts run Monday to Friday 8am to 4pm) We make health happen. Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Role Overview This is a new and vital role in the continuous flow and management of the medical ward, as well as improving patient experience in terms of the discharge process and communication. As the Discharge Coordinator, you will function as part of the multi-disciplinary team within the ward to provide a seamless service & high-quality care to patients under the direct supervision of a Registered Nurse. You will support the ward leadership team and clinical site managers in ensuring prompt, safe and effective daily discharges, as well as documenting clear estimated discharge dates supporting our admission forecasts and enabling us to have continuous flow and capacity for AAU. You’ll help us make health happen by: Be aware of and monitor the progress of those patients who have been declared medically/clinically stable yet continue to occupy an acute hospital bed and expedite the discharge planning progress. Review all patients pre-discharge to ensure they have all the necessary equipment, medications, and information to leave with – improving patient satisfaction and reducing readmission and confusion. Any concerns will be escalated to a registered nurse, and you will support to remedy this within your scope of practice. To access and chase investigations (e.g. blood results / radiology), if these are the primary blocker to discharge. To discuss patients with appropriate departments, enabling assessments to occur which facilitate discharge. Support the ward leadership team in progressing long term patients with their care plan and advocating for the patient at all times. Take responsibility for ensuring all the necessary arrangements are put into place to optimize discharges, including GP letters, outpatient appointment, sick certificate, clothes for discharge and keys available. Ensure medications for discharge are organised and the patient transport arrangements confirmed. To identify any potential equipment needed to expedite discharges and liaise with members of the MDT regarding the appropriateness and ordering of this. To arrange specific tests that could expedite discharges and liaise with consultants/RMO around ordering these. Be the link person and take a key role in assisting self-funding patients to find accommodation in a Nursing or Residential Home and identify links with those organisations who can give impartial advice to self-funders. Key Skills / Qualifications needed for this role: Experience in Coordination within a healthcare environment Experience of working in an inpatient setting Experience within Discharge either private or NHS is desirable Excellent communication skills, written and verbal Able to build strong relationships People person and have a passion for helping people Able to manage own workload with attention to detail IT literate – Microsoft office proficient Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual Health Services Bonus Scheme Support with travel costs via a season ticket loan or cycle2work Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That why we especially encourage applications from people with diverse backgrounds and experiences. Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately Time Type: Full time Job Area: Administration Locations: Cromwell Hospital London Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. 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