Duty Manager

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. 

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.  

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.  

Role & Responsibilities 

An opportunity has arisen within the Operations department for a proactive, self-motivated and highly organised individual to join our team as a Duty Manager. You will be responsible for supervising the provision of excellent customer services and the day-today operations of the centre. This will include; cleaning, maintenance, preparation of areas & equipment for sessions as appropriate and contributing to the health and safety of such activities. The role will include working early morning, late evenings and weekends on a rota basis. 

About you

The post-holder will have previous experience in a supervisory role, will hold a National Pool Lifeguard Qualification (or equivalent) and also a First Aid Certificate. Understanding the importance of Health and Safety in the leisure industry is essential and the candidate should have the ability to deliver a high quality service with minimum supervision. The post-holder should have experience within a wet & dry facility and will be expected to build effective working relationships within the teams, with colleagues and with external partners. They should also be adaptable & flexible and will have the ability to deal with customers and their queries and concerns with tact and diplomacy.

What’s in it for you?

Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically. The team is passionate and high performing, and the business model requires us to deliver a self-sustaining, well managed and customer service focused business. 

How to Apply

If you would like to discuss this role further please contact Toby Bookham on 01483 683062 or email t.bookham@surrey.ac.uk. 

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable. 

Please note CVs cannot be accepted without a completed application form.

Surrey Sports Park is committed to being an equal opportunities employer.

Closing Date: 24 Mar 2025

Area: Surrey Sports Park

Salary: £28,791 per annum