EMEA E-Trading Applications Support - Assistant Vice President

Career Opportunity: Application Support Senior Analyst - Global Markets e-Trading

Embark on a transformative career journey at Citi, a world-leading global bank powering financial innovation for approximately 200 million customers across more than 160 countries. This is an exceptional opportunity to join a dynamic Tech team that is not merely supporting finance, but actively redefining it. At Citi, you'll be at the forefront of global markets, where $5 trillion traverses our network daily, and your work will directly influence economies and shape the future of finance. If you're driven by innovation, eager to solve real-world challenges impacting millions, and seeking a role with significant growth potential, this is your chance to build with us.

The Opportunity: Engineer the Future of Global Finance

This Application Support Senior Analyst role is strategically positioned at the core of Citi's Global Markets e-trading infrastructure. You will be instrumental in providing critical Run The Bank (RTB) Production Support, specifically focusing on Client Connectivity and Futures Trading Execution. This immersive experience offers a unique window into the intricacies of global markets and the fast-paced world of e-trading.

What You'll Do: Drive Stability and Innovation

As an Application Support Senior Analyst, you will be the vital link between our cutting-edge applications and the users who rely on them. Your primary responsibilities will include:

• Providing rapid and effective resolutions to application issues, ensuring seamless daily operations.
• Proactively driving stability, efficiency, and effectiveness improvements across application systems.
• Maintaining and supporting applications and their operating environments to meet and exceed service level expectations.
• Conducting essential daily checks, continuous monitoring, and seamless regional handovers.
• Performing critical same-day risk reconciliations to ensure data integrity.
• Developing and maintaining comprehensive technical support documentation.
• Identifying opportunities to maximize the value and potential of applications.
• Assessing and escalating the risk and impact of production issues to management in a timely and clear manner.
• Ensuring robust storage and archiving procedures are in place and functioning correctly.
• Formulating and defining scope and objectives for complex application enhancements and problem resolution initiatives.
• Developing and reviewing application contingency plans to guarantee user availability.
• Collaborating with development and production support teams to prioritize bug fixes and tooling enhancements.
• Actively participating in application releases, from development and testing through to production deployment.
• Conducting post-implementation analysis to validate system design and functionality.
• Evaluating the implications of technology adoption on the current environment, identifying and communicating risks, vulnerabilities, and security issues.
• Ensuring adherence to essential procedures and contributing to the definition of operating standards and processes.
• Acting as a key liaison between trading floor users, internal technology groups, and external vendors.
• Raising and resolving issues with appropriate technology and business teams, strictly adhering to Service Level Agreements (SLAs).
• Mentoring and coaching new or junior analysts, fostering a collaborative team environment.
• Applying sound judgment and analytical skills to navigate complex and unique situations.
• Directly contributing to business success through the quality of your work and that of your team.
• Leveraging advanced communication and diplomacy skills to exchange complex information effectively.
• Taking ownership of support project items focused on stability, efficiency, and effectiveness.

Key Considerations for Your Career Path:

This role offers a unique blend of technical challenge and significant career development. Here's why it's an advantageous step:

• Deep Dive into Global Markets: Gain unparalleled insight into the operations and intricacies of global financial markets and the e-trading landscape.
• Influence and Impact: Your contributions will directly support systems that facilitate trillions of dollars in transactions, offering a tangible impact on global economies.
• Continuous Learning & Innovation: Be part of a team that leverages advanced technologies like AI and constantly seeks to innovate and refine financial systems.
• Mentorship and Growth: Citi is committed to your development. Benefit from dedicated mentorship, continuous learning opportunities, and a culture that champions your career progression.
• Work-Life Flexibility: Enjoy a hybrid working model, allowing up to two days of remote work per week, promoting a healthy work-life balance.
• Technical Skill Enhancement: Develop expertise in critical areas such as the FIX protocol, Unix, SQL, and e-trading infrastructure. While intermediate coding skills are a plus, the willingness and ability to learn are highly valued.
• Strategic Problem-Solving: Hone your analytical and problem-solving skills by tackling complex application challenges and contributing to strategic enhancements.
• Liaison and Communication Mastery: Refine your diplomatic and communication skills by acting as a crucial bridge between diverse stakeholders, including traders, technology teams, and vendors.

What We're Looking For:

To excel in this role, candidates should possess:

• Relevant experience in an Application Support role.
• Experience with installing, configuring, or supporting business applications.
• Familiarity with programming languages and a strong aptitude for learning new ones.
• Excellent execution capabilities and the ability to adapt quickly to changing priorities.
• Proficiency with the FIX protocol.
• Experience with Unix environments.
• Strong understanding of SQL.
• Direct experience in e-trading, including client connectivity, market data, and financial markets.
• Intermediate coding skills are considered a strong advantage.

Education: A Bachelor's/University degree or equivalent practical experience is required.

What Citi Offers:

Joining Citi means becoming part of a world-class organization committed to your well-being and professional growth. In addition to a competitive, annually reviewed base salary, you'll receive:

• 27 days of annual leave (plus bank holidays)
• A discretionary annual performance-related bonus
• Comprehensive Private Medical Care & Life Insurance
• Employee Assistance Program for support when you need it
• A robust Pension Plan
• Paid Parental Leave to support your family needs
• Exclusive employee discounts for you, your family, and friends
• Access to a wide array of learning and development resources to fuel your career trajectory

Citi is dedicated to fostering an inclusive and comfortable workplace where everyone can bring their authentic selves to work every day. We aim to attract, retain, and empower the best global talent to thrive.