ER Administration Assistant

We are recruiting an ER Administration Assistant to join our team based in Salford, Manchester.As a ER Administration Assistant, you will manage data sharing between sites and central teams, ensuring timely responses and tracking submissions. Youll follow up on outstanding data, update trackers, and generate progress reports for stakeholders.The role involves escalating issues to ER Advisors, producing and distributing communications such as letters and mail merges, and reviewing data from tools like Microsoft Forms.Additionally, you will support business queries using FAQs and other resources while liaising with Subject Matter Experts for complex inquiries.Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.For more information on Sodexo Careers please visit Sodexo Careers Main ResponsibilitiesManagement of the data share between sites and the central team including liaising with sites and managers to ensure that responses are received in accordance with defined timescalesFollow ups and chasers to respondents as requiredManaging the collation of responses and updating trackersProduction of reports to demonstrate progress which can be shared with key stakeholdersEscalation of issues to the ER Advisors and programmeProduction of letters, mail merge and deliveryReview and extract of responses received through tools such as Microsoft FormsSupport the business with any queries throughout the programme, using materials such as FAQsSeek support from Subject Matter Experts with complex queriesPlease see attached job description for further information regarding the role requirementsThe Ideal CandidateExcellent organisation skills with a demonstrated ability to work under pressure and manage a busy scheduleCustomer service focused and committed to providing a helpful, friendly, responsive HR serviceWell organised with ability to work accurately to tight deadlinesStrong understanding and respect for confidentialityGood verbal and written communication skills including an excellent telephone mannerAble to work cooperatively within a team and on own initiativeProficient user of Microsoft Office programs, particularly Excel and WordDesirableGood understanding of HR processes, policies and proceduresPackage Description£24,582 per annum6 months FTCWorking with Sodexo is more than a job; its a chance to be part of something greater.Youll belong in a company and team that values you for you; youll act with purpose and have an impact through your everyday actions; and youll be able to thrive in your own way.In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.For further details regarding our Sodexo benefits please see attached. Ready to be part of something greater? Apply today!About The CompanyAt Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.Were an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that were on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.Were a Disability Confident Leader employer.Were committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.