Facilities Assistant

Your Role Gensler London office is looking for a diligent Facilities Assistant to maintain and support the daily operations of our creative workspace. Working closely with the Office Services team under the guidance of the Office Manager, you will be responsible for keeping the building, spaces and equipment of a high-end office environment in good working order. This may include but is not limited to planned preventive maintenance, attending to vendors face to face or by telephone, and assisting with administrative duties where needed. This is an in person, in office role. What You Will Do Provide a full range of office maintenance for an office of 300+ people on 5 floors. Collaborate with the Office Services team to maintain the cleanliness, working integrity and organisation throughout the office. Assist with general equipment maintenance requests and repairs. Attend to service desk requests in a timely manner Liaise with M&E partner to carry out PPM activities to prevent failures in office equipment and assets Support Health & Safety compliance (DSE, PAT, FWT, Risk Assessments etc) Support Emergency Management (First Aid, Fire Safety) ensuring compliance Partner with the Resource Centre Manager to respond to large deliveries/collections and installations (i.e. furniture) Manage incoming and outgoing mail, couriers, deliveries and distribution Work with reception to monitor the meeting room calendar for attendance and efficiency. Check and restock meeting rooms each morning and tidy between meetings when necessary Troubleshoot and report any issues with AV equipment Ensure event spaces are appropriately set up and taken down Assist with office moves (manual handling training will be provided if necessary) Coordinate with Shared Services teams and other internal stakeholders internal to support the efficient operations of a fast-paced office Your Qualifications Minimum of 3 years of direct experience in facilities maintenance Experience in a mid to large-sized professional services environment preferred – A&D a huge plus Ability to be a team-player Excellent multi-tasking and time management skills in a fast-paced workplace Flexibility and a willingness to get involved in areas that might be outside your core responsibilities. Approachable personality with excellent communication skills Ability to take initiative and be proactive and responsive A sense of pride in delivering warm, first-class customer service Life at Gensler We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, and twice annual bonus opportunities. As part of the firm commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future. #LI-DNP At Gensler, the value of our work stems from its positive impact on the human experience. We are a dynamic and collaborative design firm uniting creativity, research, and innovation to solve complex problems for our clients. Our work challenges conventional ideas about architecture and the built environment. We aren’t just designing buildings—we are reimagining cities and places that make a difference in people lives. Founded in 1965, Gensler has built a team of 6,000 professionals who partner with clients in over 100 countries each year. Everything we do is guided by our mission: to create a better world through the power of design. NOTICE TO APPLICANTS We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity and expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital or family status, or other applicable legally protected characteristics. Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email info@gensler.com.