Field Quality Reporting Executive (WSX, GB)

Field Quality Reporting Executive

40 Hours per week

Permanent role

Hybrid, Goodwood

Are you a data analyst professional willing to work for a British luxury automobile maker?

MSX International has the job for you!

MSX International is looking for Field Quality Reporting Executive to provide accurate data and presentations to vehicle assembly and engineering departments that will result in vehicle quality improvements. You will design, produce, maintain, and evolve reports, drawing on a variety of data sources specifically using PowerBI as the reporting tool of choice. The role will occasionally require business travel within the EU liaising with process partners and engineering departments.

The Role

As the Field Quality Reporting Executive, you will be responsible for the analysis of and acting upon field quality related issues gathered from warranty data and technical reporting systems.

As part of this role, the Field Quality Reporting Executive will:

Liaise between the manufacturing plant and engineering departments on field quality topics to support with development of solutions leading to a reduction in warranty costs. Ensure customer safety and product liability issues are communicated and escalated to the quality departments, engineering and manufacturing plant, ensuring Rolls-Royce customer protection Represent Aftersales in quality meetings, presenting field quality information to suppliers, management, and corporate personnel to facilitate problem resolution process. Continual assessment of the Aftersales quality reporting process, providing input on processes shared across the group, aid in implementation of new processes or improvements to existing. Produce quality reports and dashboards according to business needs. Lead on initiatives, when required, by engaging appropriate stakeholders to gather requirements and support with problem solutions in the most effective and efficient way.

About you

This is an excellent opportunity for an individual who has a strong analytical and problem-solving capabilities and a high degree of initiative and creativity.

Our ideal candidate will have:

High level of competence using Microsoft Office (primarily Excel/PowerPoint). Experience of leading and implementing change Ability to understand large amounts of data and identify trends. Excellent communication skills (written and oral). Knowledge of Reporting tools and building reports in Power BI. Experience of working with SAP. High level of cultural understanding across all markets as customer expectations varies between regions. Ability to work on their own, under pressure and prioritise workload

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

25 days annual leave entitlement (plus bank holidays) Company contributory pension plan Cashback healthcare scheme Life Assurance

Working pattern and location

40 Hours per week Permanent role Monday-Friday Hybrid, Rolls Royce office, Goodwood, Bognor Regis

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Warranty & Technical Parts & Service Channel Management Customer Engagement Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that you application will be reviewed by our team, send your CV by clicking the 'Apply' button above.